Technical Support Engineer – Energy & Billing

MPS; Lahore; On-site; PKR 335,000 - 446,000; Full time

Benefits offered by this job

Punctuality Bonus

Commissions/Incentives

Leave Encashment

Umrah

Job summary

MPS in Lahore, Pakistan, is hiring for an entry-level Customer Support role to resolve technical energy consumption and billing inquiries. The role requires ownership, accuracy, and polite communication.

Onsite, second shift (1:00 PM - 9:00 PM), full-time permanent position. Bachelor’s in Mechanical/Electrical/Power Engineering preferred; excellent English and a willingness to learn are essential. Perks include commissions and leave encashment.

Qualifications

• Must have excellent command of spoken English and can professionally comprehend and resolve customer issues.
• Ability to investigate, process, and resolve inquiries promptly via inbound calls.
• Works with cross-functional teams to address technical issues per compliance procedures.

Responsibilities

• Resolve a variety of technical and customer inquiries politely and efficiently.
• Investigate, process, and resolve inquiries promptly via inbound calls.
• Collaborate with cross-functional teams to ensure issues are addressed per company protocols.

Skills

Excellent English communication

Customer support & problem solving

Teamwork

Communication skills

Education

Bachelor’s Degree in Mechanical/Electrical/Power Engineering

Job description

MPS in Lahore, Pakistan, is hiring for an entry-level Customer Support role to resolve technical energy consumption and billing inquiries. The role requires ownership, accuracy, and polite communication.

Onsite, second shift (1:00 PM - 9:00 PM), full-time permanent position. Bachelor’s in Mechanical/Electrical/Power Engineering preferred; excellent English and a willingness to learn are essential. Perks include commissions and leave encashment.