Technical Support Specialist

MPS; Lahore; On-site; PKR 335,000 - 446,000; Full time

Benefits offered by this job

Punctuality Bonus

Commissions/Incentives

Leave Encashment

Umrah

Job summary

MPS in Lahore, Pakistan, is hiring for an entry-level Customer Support role to resolve technical energy consumption and billing inquiries. The role requires ownership, accuracy, and polite communication.

Onsite, second shift (1:00 PM - 9:00 PM), full-time permanent position. Bachelor’s in Mechanical/Electrical/Power Engineering preferred; excellent English and a willingness to learn are essential. Perks include commissions and leave encashment.

Qualifications

• Must have excellent command of spoken English and can professionally comprehend and resolve customer issues.
• Ability to investigate, process, and resolve inquiries promptly via inbound calls.
• Works with cross-functional teams to address technical issues per compliance procedures.

Responsibilities

• Resolve a variety of technical and customer inquiries politely and efficiently.
• Investigate, process, and resolve inquiries promptly via inbound calls.
• Collaborate with cross-functional teams to ensure issues are addressed per company protocols.

Skills

Excellent English communication

Customer support & problem solving

Teamwork

Communication skills

Education

Bachelor’s Degree in Mechanical/Electrical/Power Engineering

Job description

Customer Support Apply before Oct 30, 2026

Job Description

In this job role you will be responsible for efficiently and politely resolving a variety of technical and customer inquiries, ranging from technical energy consumption to billing queries. We seek dedicated professionals who take ownership of their tasks, address the core of each query, and deliver service that is precise, accurate, and detailed.

We are looking for someone who:

• Must have an excellent command of spoken English and can professionally comprehend and resolve customer issues.
• Effectively responds to inbound calls to investigate, process, and resolve inquiries promptly.
• Make calls to resolve technical concerns and support the team and departmental objectives.
• Values teamwork and is willing to go the extra mile for his/her team's success.
• Works closely with cross-functional teams to ensure technical issues and complaints are addressed in accordance with company-wide compliance protocols and procedures.

Required Skills:

• Bachelor’s Degree in Mechanical/Electrical/Power Engineering
• A keen attitude towards continuous learning and professional development
• Total Positions:10
• Job Shift:Second Shift (1:00 PM - 9:00 PM)
• Job Type:Full Time/Permanent
• Job Location:Lahore, Pakistan
• Gender:Male/Female
• Work Mode:Onsite
• Minimum Education:Bachelor's Degree
• Career Level: Entry-level candidates are welcome; prior experience is preferred.

Perks and Benefits:

• Punctuality Bonus
• Commissions/Incentives
• Leave Encashment
• Umrah

MPSis an equal opportunity employer and does not discriminate based on race, religion, colour, gender, age, or any other basis covered by applicable law.