Technical Service Specialist

Thornton Tomasetti; Lahore; On-site; PKR 1,339,000 - 2,009,000; Full time

Job summary

Thornton Tomasetti in Lahore is seeking a Technical Service Specialist to perform planned maintenance, hardware/software updates, and first-line service support.

The ideal candidate has a BE/ME in Biomedical, Electrical, or Mechanical engineering with 4–5 years of relevant experience and strong communication skills for customer interactions.

Qualifications

• Bachelor's degree; preferably BE/ME in Biomedical/Electrical/Mechanical.
• Minimum of 4-5 years’ experience in relevant field.
• Proven track record with management and customer references.
• Strong communication skills both verbal and written.
• Technical expert for product line responsibility.

Responsibilities

• Provide first line service to customers (interventions which may require less than 4 hours labor time).
• Schedule and perform planned/predictive maintenance (PM/PdM) activities.
• Schedule, perform and document hardware and software updates (TSBs).
• Assist with instrument installations and deinstallations.
• Travel within the service area.

Skills

Biomedical engineering

Electrical engineering

Mechanical

Customer engagement

Analytical tools

Software proficiency

Communication skills

Education

Bachelor's degree in Biomedical/Electrical/Mechanical

Tools

Analytical tools

Word processing

Spreadsheet

Database management

Job description

## Technical Service SpecialistApply: Pakistan > Lahore : 187 Aurangzeb Block, New Garden Town: Full time: Posted Today: End Date: September 30, 2026 (5 days left to apply): 31162854## **JOB DESCRIPTION:****Position:****Technical Service Specialist****Division:****Core Diagnostics****Location:****Lahore****Job Summary:**The Technical Service Specialist is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs) and for back up first line level one service and assisting with installations and deinstallations.**Major Responsibilities:*** Provide first line service to customers (service interventions which may require less than 4 hours labor time)* Schedule and perform planned/predictive maintenance (PM/PdM) activities* Schedule, perform and document hardware and software updates (TSBs)* Assist with instrument installations and deinstallations* Success in this role is measured by customer satisfaction score (NPS), service key performance indicators achievement and economic growth and profitability per district* Travel within the service area**Education/Knowledge & Experience:*** Bachelor's degree; preferably BE/ME in Biomedical/Electrical/mechanical* Minimum of 4-5 years’ experience in relevant field* Proven track record in a similar position supported by management and customer references* Successful engagement with customers, specifically lab staff* Technical expert for product line responsibility* Ability to identify and drive resolution of issues* Strong experience in use of analytical tools and software* Computer expertise including word processing, spread sheet and database management applications* Strong communications skills both verbal and written**The base pay for this position is**N/AIn specific locations, the pay range may vary from the range posted.## **JOB FAMILY:**Support Services## **DIVISION:**CRDx Core Diagnostics## **LOCATION:**Pakistan > Lahore : 187 Aurangzeb Block, New Garden Town## **ADDITIONAL LOCATIONS:**## **WORK SHIFT:**Standard## **TRAVEL:**Yes, 10 % of the Time## **MEDICAL SURVEILLANCE:**No## **SIGNIFICANT WORK ACTIVITIES:**Not Applicable