Technical Service Specialist

Abbott Laboratories; Lahore; On-site; PKR 1,200,000 - 2,400,000; Full time

Job summary

Abbott Laboratories in Lahore seeks a Technical Service Specialist responsible for maintenance, upgrades, and first line service, supporting installations and deinstallations.

You will travel within the service area and ensure customer satisfaction with NPS and KPIs. A BE/ME and 4–5 years of relevant experience with lab staff interaction required; strong analytical and computer skills.

Qualifications

• Bachelor's degree; BE/ME preferred in Biomedical/Electrical/Mechanical.
• 4–5 years’ experience in relevant field.
• Proven track record in a similar position with management and customer references.
• Successful engagement with customers, specifically lab staff.
• Technical expert for product line responsibility.
• Strong communications skills both verbal and written.
• Proficiency with analytical tools, software, and database management.

Responsibilities

• Provide first line service to customers (service interventions which may require less than 4 hours labor time)
• Schedule and perform planned/predictive maintenance (PM/PdM) activities
• Schedule, perform and document hardware and software updates (TSBs)
• Assist with instrument installations and deinstallations
• Travel within the service area
• Success in this role is measured by customer satisfaction score (NPS), service KPIs, and profitability per district

Skills

Customer service

Communication skills

Problem solving

Technical knowledge

Lab/biomedical experience

Education

Bachelor's degree in Biomedical/Electrical/Mechanical

Tools

Analytical tools & software

MS Office

Job description

Position: Technical Service Specialist

Division: Core Diagnostics

Location: Lahore

Job Summary

The Technical Service Specialist is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs) and for back up first line level one service and assisting with installations and deinstallations.

Major Responsibilities

• Provide first line service to customers (service interventions which may require less than 4 hours labor time)
• Schedule and perform planned/predictive maintenance (PM/PdM) activities
• Schedule, perform and document hardware and software updates (TSBs)
• Assist with instrument installations and deinstallations
• Success in this role is measured by customer satisfaction score (NPS), service key performance indicators achievement and economic growth and profitability per district
• Travel within the service area

Education/Knowledge & Experience

• Bachelor's degree; preferably BE/ME in Biomedical/Electrical/mechanical
• Minimum of 4-5 years’ experience in relevant field
• Proven track record in a similar position supported by management and customer references
• Successful engagement with customers, specifically lab staff
• Technical expert for product line responsibility
• Ability to identify and drive resolution of issues
• Strong experience in use of analytical tools and software
• Computer expertise including word processing, spread sheet and database management applications
• Strong communications skills both verbal and written