Field Technical Service Engineer - Core Diagnostics

Abbott Laboratories; Lahore; On-site; PKR 1,200,000 - 2,400,000; Full time

Job summary

Abbott Laboratories in Lahore seeks a Technical Service Specialist responsible for maintenance, upgrades, and first line service, supporting installations and deinstallations.

You will travel within the service area and ensure customer satisfaction with NPS and KPIs. A BE/ME and 4–5 years of relevant experience with lab staff interaction required; strong analytical and computer skills.

Qualifications

• Bachelor's degree; BE/ME preferred in Biomedical/Electrical/Mechanical.
• 4–5 years’ experience in relevant field.
• Proven track record in a similar position with management and customer references.
• Successful engagement with customers, specifically lab staff.
• Technical expert for product line responsibility.
• Strong communications skills both verbal and written.
• Proficiency with analytical tools, software, and database management.

Responsibilities

• Provide first line service to customers (service interventions which may require less than 4 hours labor time)
• Schedule and perform planned/predictive maintenance (PM/PdM) activities
• Schedule, perform and document hardware and software updates (TSBs)
• Assist with instrument installations and deinstallations
• Travel within the service area
• Success in this role is measured by customer satisfaction score (NPS), service KPIs, and profitability per district

Skills

Customer service

Communication skills

Problem solving

Technical knowledge

Lab/biomedical experience

Education

Bachelor's degree in Biomedical/Electrical/Mechanical

Tools

Analytical tools & software

MS Office

Job description

Abbott Laboratories in Lahore seeks a Technical Service Specialist responsible for maintenance, upgrades, and first line service, supporting installations and deinstallations.

You will travel within the service area and ensure customer satisfaction with NPS and KPIs. A BE/ME and 4–5 years of relevant experience with lab staff interaction required; strong analytical and computer skills.