Technical Enablement Programs Lead

Motive; Islamabad; On-site; PKR 1,200,000 - 2,100,000; Full time

Job summary

Motive is hiring a Program Coordinator/Technical Enablement specialist in Islamabad to drive outreach programs and translate customer needs into actionable guidance for Product and Engineering teams.

Role requires experience in program coordination, SaaS understanding, and strong communication. You will collaborate across Support, Product, and Enablement to improve product adoption and reduce support workload.

Qualifications

• 2+ years of experience in program coordination, technical enablement, technical support, operations, or a related field.
• Experience managing cross-functional projects from planning through execution.
• Understanding of SaaS products, technical troubleshooting, or support workflows.
• Ability to translate complex technical concepts and customer needs into clear guidance for development teams.
• Experience using data and feedback to prioritize improvements and measure program effectiveness.
• Strong written and verbal communication, organization, and stakeholder management skills.

Responsibilities

• Coordinate technical outreach programs from planning through execution.
• Advocate for customers by translating recurring support themes into clear guidance for Product and Engineering teams.
• Provide development teams with actionable technical and customer context to inform product improvements.
• Plan and facilitate technical sessions, product briefings, office hours, and knowledge-sharing forums.
• Partner with Technical Support Engineering, Product, Engineering, and Enablement to identify knowledge gaps and prioritize outreach.
• Create and maintain clear technical content for support teams and stakeholders.
• Track program outcomes and use feedback to identify improvement opportunities.

Skills

Cross-functional project management

Technical enablement

SaaS understanding

Communication

Job description

Motive is hiring a Program Coordinator/Technical Enablement specialist in Islamabad to drive outreach programs and translate customer needs into actionable guidance for Product and Engineering teams.

Role requires experience in program coordination, SaaS understanding, and strong communication. You will collaborate across Support, Product, and Enablement to improve product adoption and reduce support workload.