Partner Success & Enablement Lead

Gomotive; Pakistan; Remote; PKR 1,000,000 - 1,400,000; Full time

Job summary

Motive in Pakistan is seeking a Partner Management & Enablement specialist to oversee day-to-day relationships with Installation Partners and onboard new partners and technicians.

You will coordinate with Product, Hardware, Support, Scheduling, Finance, and Customer Success to drive timely resolutions, track KPIs, and prepare Quarterly Business Reviews. Strong English communication and prior partner management are required; hardware experience is a plus.

Qualifications

• 2–4 years of experience in partner management, customer success, or operations.
• Experience working with third-party partners or service providers.
• Strong communication, organization, and problem-solving skills.

Responsibilities

• Manage day-to-day relationships for a portfolio of Installation Partners.
• Serve as a trusted resource for partners across installs, processes, tools, and expectations.
• Ensure partners stay current on products, hardware, SOPs, and installation standards.
• Support onboarding of new partners and technicians.
• Own and resolve partner-related escalations across installation, quality, scheduling, and payment.
• Coordinate with cross-functional teams to drive timely resolution.
• Communicate clearly with partners throughout the escalation lifecycle.
• Identify recurring issues and surface trends to leadership.
• Track partner performance metrics and operational KPIs.
• Prepare insights and support delivery of Quarterly Business Reviews.
• Follow up on action items and partner commitments.
• Act as the voice of the partner internally and align expectations across teams.
• Partner with Product, Hardware, Support, Scheduling, Finance, and Customer Success.
• Contribute to process improvements and partner-facing resources.

Skills

Communication

Organization

Problem-solving

Education

Bachelor’s degree in Business Administration / Project Management / Sales or Marketing

Tools

Google Sheets

Google Slides

Job description

Motive in Pakistan is seeking a Partner Management & Enablement specialist to oversee day-to-day relationships with Installation Partners and onboard new partners and technicians.

You will coordinate with Product, Hardware, Support, Scheduling, Finance, and Customer Success to drive timely resolutions, track KPIs, and prepare Quarterly Business Reviews. Strong English communication and prior partner management are required; hardware experience is a plus.