Technical Outreach Program Leader (Associate PM)

Motive Technologies, Inc.; Islamabad; On-site; PKR 22,118,000 - 33,177,000; Full time

Job summary

Motive is seeking an Associate Program Manager, Technical Outreach to coordinate programs that improve knowledge sharing across Technical Support Engineering and adjacent teams. You will organize technical sessions, translate complex topics into clear resources, and turn customer feedback into guidance for product and engineering teams.

You’ll report to the Manager, Technical Support Engineering and collaborate with product, engineering, and enablement to identify gaps and drive scalable

Qualifications

• 2+ years of experience in program coordination, technical enablement, technical support, operations, or a related field.
• Experience managing cross-functional projects from planning through execution.
• Understanding of SaaS products, technical troubleshooting, or support workflows.
• Ability to translate complex technical concepts and customer needs into clear guidance for development teams.
• Experience using data and feedback to prioritize improvements and measure program effectiveness.
• Strong written and verbal communication, organization, and stakeholder management skills.

Responsibilities

• Coordinate technical outreach programs from planning through execution.
• Advocate for customers by translating recurring support themes into clear guidance for Product and Engineering teams.
• Provide development teams with actionable technical and customer context to inform product improvements.
• Plan and facilitate technical sessions, product briefings, office hours, and knowledge-sharing forums.
• Partner with Technical Support Engineering, Product, Engineering, and Enablement to identify knowledge gaps and prioritize outreach.
• Create and maintain clear technical content for support teams and stakeholders.
• Track program outcomes and use feedback to identify improvement opportunities.

Skills

Program coordination

Cross-functional collaboration

SaaS product understanding

Technical translation

Data-driven decision making

Stakeholder management

Job description

Motive is seeking an Associate Program Manager, Technical Outreach to coordinate programs that improve knowledge sharing across Technical Support Engineering and adjacent teams. You will organize technical sessions, translate complex topics into clear resources, and turn customer feedback into guidance for product and engineering teams.

You’ll report to the Manager, Technical Support Engineering and collaborate with product, engineering, and enablement to identify gaps and drive scalable