Technical Outreach Program Lead (Associate PM)

Motive Agency; Islamabad Capital Territory; On-site; PKR 1,200,000 - 2,000,000; Full time

Job summary

Motive seeks an Associate Program Manager, Technical Outreach to coordinate knowledge-sharing programs across Technical Support Engineering and related teams. You will organize technical sessions, translate complex topics into clear resources, and turn customer feedback into guidance for product and engineering teams, reporting to the Manager, Technical Support Engineering.

You will plan and facilitate technical sessions, product briefings, and knowledge-sharing forums, working with Product,

Qualifications

• 2+ years of experience in program coordination or a related field.
• Experience managing cross-functional projects from planning through execution.
• Understanding of SaaS products, technical troubleshooting, or support workflows.
• Ability to translate complex technical concepts and customer needs into clear guidance for development teams.
• Experience using data and feedback to prioritize improvements and measure program effectiveness.
• Strong written and verbal communication, organization, and stakeholder management skills.

Responsibilities

• Coordinate technical outreach programs from planning through execution.
• Advocate for customers by translating recurring support themes into clear guidance for Product and Engineering teams.
• Provide development teams with actionable technical and customer context to inform product improvements.
• Plan and facilitate technical sessions, product briefings, office hours, and knowledge-sharing forums.
• Partner with Technical Support Engineering, Product, Engineering, and Enablement to identify knowledge gaps and prioritize outreach.
• Create and maintain clear technical content for support teams and stakeholders.
• Track program outcomes and use feedback to identify improvement opportunities.

Skills

Program coordination

Technical enablement

Cross-functional collaboration

SaaS products understanding

Technical communication

Data-driven decision making

Stakeholder management

Job description

Motive seeks an Associate Program Manager, Technical Outreach to coordinate knowledge-sharing programs across Technical Support Engineering and related teams. You will organize technical sessions, translate complex topics into clear resources, and turn customer feedback into guidance for product and engineering teams, reporting to the Manager, Technical Support Engineering.

You will plan and facilitate technical sessions, product briefings, and knowledge-sharing forums, working with Product,