Technical Outreach Programs Manager

ProducePay; Lahore; On-site; PKR 1,200,000 - 2,000,000; Full time

Job summary

Motive is seeking an Associate Program Manager, Technical Outreach to coordinate programs that improve knowledge sharing across Technical Support Engineering and related teams. You will organize technical sessions, translate complex topics into clear resources, and translate customer feedback into guidance for product and engineering.

You’ll partner with multiple functions to identify knowledge gaps, prioritize outreach, and create clear technical content for support teams.

Qualifications

• 2+ years of experience in program coordination, technical enablement, or related fields.
• Experience managing cross-functional projects from planning through execution.
• Understanding of SaaS products and support workflows.
• Ability to translate complex technical topics into clear guidance for teams.
• Experience using data and feedback to prioritize improvements.
• Strong written and verbal communication and stakeholder management.

Responsibilities

• Coordinate technical outreach programs from planning through execution.
• Advocate for customers by translating recurring support themes into clear guidance for Product and Engineering teams.
• Provide development teams with actionable technical and customer context to inform product improvements.
• Plan and facilitate technical sessions, product briefings, office hours, and knowledge-sharing forums.
• Partner with Technical Support Engineering, Product, Engineering, and Enablement to identify knowledge gaps and prioritize outreach.
• Create and maintain clear technical content for support teams and stakeholders.
• Track program outcomes and use feedback to identify improvement opportunities.

Skills

Program coordination

Technical enablement

Cross-functional collaboration

SaaS knowledge

Data-driven decision making

Job description

Motive is seeking an Associate Program Manager, Technical Outreach to coordinate programs that improve knowledge sharing across Technical Support Engineering and related teams. You will organize technical sessions, translate complex topics into clear resources, and translate customer feedback into guidance for product and engineering.

You’ll partner with multiple functions to identify knowledge gaps, prioritize outreach, and create clear technical content for support teams.