Strategic Programs Manager, Customer Experience

Motive Agency; Islamabad Capital Territory; On-site; PKR 4,200,000 - 6,000,000; Full time

Job summary

Motive seeks a seasoned Support Program Manager to lead strategic, cross-functional initiatives aimed at improving the end-to-end customer experience. You will partner with Sales, QTO, OM, Billing, and Post Sales teams to identify opportunities, align stakeholders, and deliver measurable outcomes.

Join a dynamic team to drive process improvements, governance, and scalable solutions that enhance customer journeys across our global base from our Pakistan office.

Qualifications

• 5+ years in program management or operations.
• Experience leading cross-functional initiatives.
• Strong customer-experience orientation.
• Excellent project planning and risk management.
• Analytical with metrics and data insights.
• Ability to influence and build trust across teams.
• Executive communication and storytelling.

Responsibilities

• Own programs from definition to measurement.
• Coordinate cross-functional goals and milestones.
• Identify journey pain points and gaps.
• Develop governance, risk registers and updates.
• Translate data into insights and actions.
• Drive accountability across teams.

Skills

Program management

Cross-functional collaboration

Customer experience

Project planning

Data analysis

Executive communication

Job description

Motive seeks a seasoned Support Program Manager to lead strategic, cross-functional initiatives aimed at improving the end-to-end customer experience. You will partner with Sales, QTO, OM, Billing, and Post Sales teams to identify opportunities, align stakeholders, and deliver measurable outcomes.

Join a dynamic team to drive process improvements, governance, and scalable solutions that enhance customer journeys across our global base from our Pakistan office.