Support Manager – Enterprise IT & OEM Services

SI Global Solution Private Limited; Karachi Division; On-site; PKR 2,232,000 - 2,790,000; Full time

Job summary

SI Global Solutions Pvt. Ltd. is seeking a Support Manager for Enterprise IT & OEM Services to lead the home support team and coordinate with enterprise clients.

The role requires deep expertise in servers, storage, backup, networking, IP surveillance, and Microsoft environments, with strong customer management and leadership skills. Candidates should have extensive IT support experience and prior team leadership, with a proven track record in managing high-pressure accounts and vendor

Qualifications

• 5–10+ years of experience in IT support/services.
• Minimum 2–3 years in a team lead or managerial role.
• Strong exposure to OEM/vendor-side support environments.
• Proven expertise in RMA and warranty handling processes.
• Excellent communication, leadership, and customer management skills.
• Ability to manage multiple accounts and high-pressure situations.

Skills

Enterprise hardware

Networking

Surveillance systems

Microsoft ecosystem

Ticketing systems

Education

ITIL Certification

Job description

Support Manager – Enterprise IT & OEM Services

Home Support Manager – Enterprise IT & OEM Services

SI Global Solutions Pvt. Ltd. is a leading systems integrator and digital transformation firm in Pakistan, offering solutions in smart city projects, cybersecurity, data centers, cloud migration, AI, and more.

Technical Skillset

• Enterprise hardware support (Servers, Storage, Backup solutions)
• Networking (routing, switching, basic security concepts)
• Surveillance systems (IP cameras, NVRs – Hikvision/Dahua)
• Microsoft ecosystem and enterprise environments
• Ticketing systems, escalation frameworks, and service tools

Requirements

• 5–10+ years of experience in IT support/services
• Minimum 2–3 years in a team lead or managerial role
• Strong exposure to OEM/vendor-side support environments
• Proven expertise in RMA and warranty handling processes
• Excellent communication, leadership, and customer management skills
• Ability to manage multiple accounts and high-pressure situations

Preferred

• ITIL Certification
• Experience handling large enterprise or government clients.
• Salary : 200k-250k + performance incentives