Lead Enterprise IT & OEM Support Manager

SI Global Solution Private Limited; Karachi Division; On-site; PKR 2,232,000 - 2,790,000; Full time

Job description

Support Manager – Enterprise IT & OEM Services

Home Support Manager – Enterprise IT & OEM Services

SI Global Solutions Pvt. Ltd. is a leading systems integrator and digital transformation firm in Pakistan, offering solutions in smart city projects, cybersecurity, data centers, cloud migration, AI, and more.

Technical Skillset

• Enterprise hardware support (Servers, Storage, Backup solutions)
• Networking (routing, switching, basic security concepts)
• Surveillance systems (IP cameras, NVRs – Hikvision/Dahua)
• Microsoft ecosystem and enterprise environments
• Ticketing systems, escalation frameworks, and service tools

Requirements

• 5–10+ years of experience in IT support/services
• Minimum 2–3 years in a team lead or managerial role
• Strong exposure to OEM/vendor-side support environments
• Proven expertise in RMA and warranty handling processes
• Excellent communication, leadership, and customer management skills
• Ability to manage multiple accounts and high-pressure situations

Preferred

• ITIL Certification
• Experience handling large enterprise or government clients.
• Salary : 200k-250k + performance incentives