Lead Enterprise IT & OEM Support Manager
SI Global Solution Private Limited
14 days+
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Job description
Support Manager – Enterprise IT & OEM Services
Home Support Manager – Enterprise IT & OEM Services
SI Global Solutions Pvt. Ltd. is a leading systems integrator and digital transformation firm in Pakistan, offering solutions in smart city projects, cybersecurity, data centers, cloud migration, AI, and more.
Technical Skillset
- Enterprise hardware support (Servers, Storage, Backup solutions)
- Networking (routing, switching, basic security concepts)
- Surveillance systems (IP cameras, NVRs – Hikvision/Dahua)
- Microsoft ecosystem and enterprise environments
- Ticketing systems, escalation frameworks, and service tools
Requirements
- 5–10+ years of experience in IT support/services
- Minimum 2–3 years in a team lead or managerial role
- Strong exposure to OEM/vendor-side support environments
- Proven expertise in RMA and warranty handling processes
- Excellent communication, leadership, and customer management skills
- Ability to manage multiple accounts and high-pressure situations
Preferred
- ITIL Certification
- Experience handling large enterprise or government clients.
- Salary : 200k-250k + performance incentives
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