Strategic Account Manager - Growth & Renewals

Prime System Solutions; Lahore; On-site; PKR 1,674,000 - 3,348,000; Full time

Job summary

Prime System Solutions is seeking a proactive Customer Account Manager to nurture and grow relationships with an established portfolio of existing customers. This non-technical, commercially driven role collaborates with service delivery, technical consultants, and professional services to secure the right solutions at the right price.

You will own pricing, quotations, contract renewals, and retention, identify upsell opportunities, and drive recurring revenue while maintaining high customer

Qualifications

• Proven experience in Customer Account Management and client relationships.
• Strong commercial awareness and ability to prepare quotations and negotiate pricing.
• Excellent verbal and written communication with senior decision-makers.
• Experience handling renewals, retention, and upselling opportunities.

Responsibilities

• Pricing and quotation management for assigned accounts, including renewals and add-ons.
• Lead contract renewals and uplift negotiations while protecting recurring revenue.
• Maintain and expand customer relationships with regular updates and reviews.
• Chair customer service reviews, document actions, and track follow-ups.
• Coordinate with service delivery and sales teams to align commercial and technical needs.
• Identify opportunities to grow accounts through additional services and projects.

Skills

Customer Account Management

Account Management

Client Relationship Management

Commercial Awareness

Quotation Preparation

Pricing

Contract Renewals

Communication Skills

Upselling & Cross-selling

Job description

Prime System Solutions is seeking a proactive Customer Account Manager to nurture and grow relationships with an established portfolio of existing customers. This non-technical, commercially driven role collaborates with service delivery, technical consultants, and professional services to secure the right solutions at the right price.

You will own pricing, quotations, contract renewals, and retention, identify upsell opportunities, and drive recurring revenue while maintaining high customer