Strategic Customer Account Manager

Prime System Solutions; Islamabad; On-site; PKR 1,200,000 - 2,100,000; Full time

Job summary

Prime System Solutions is seeking a proactive Customer Account Manager to manage and grow relationships with an established portfolio of existing customers. You will handle pricing, quotations, renewals, and retention while collaborating with service delivery and technical teams to ensure right solutions at the right price.

The role emphasizes commercial oversight, stakeholder management, and driving recurrent revenue through effective account growth and customer satisfaction.

Qualifications

• Proven experience in Customer Account Management or similar commercial role.
• Experience managing a portfolio of business customers and long-term relationships.
• Strong commercial awareness with quotations, pricing, and renewals.
• Excellent verbal and written communication with senior decision-makers.
• Ability to identify upselling and cross-selling opportunities within accounts.
• Organizational and time-management skills for multiple accounts.

Responsibilities

• Pricing and quotation management for assigned accounts, including renewals and add-ons.
• Lead contract renewals, pricing reviews, and uplift negotiations.
• Maintain strong customer relationships with regular communication.
• Organize and chair customer service review meetings and document actions.
• Manage escalations and coordinate with service delivery teams.
• Identify growth opportunities and convert requirements into quotations.
• Ensure follow-up on actions and deadlines.

Skills

Account management

Client relationships

Quotation drafting

Pricing negotiations

Contract renewals

Communication

CRM systems

Tools

CRM systems

Job description

Prime System Solutions is seeking a proactive Customer Account Manager to manage and grow relationships with an established portfolio of existing customers. You will handle pricing, quotations, renewals, and retention while collaborating with service delivery and technical teams to ensure right solutions at the right price.

The role emphasizes commercial oversight, stakeholder management, and driving recurrent revenue through effective account growth and customer satisfaction.