STR Operations & Guest Experience Specialist

CS Outsource; Lahore; On-site; PKR 893,000 - 1,339,000; Full time

Job summary

CS Outsource in Lahore is seeking a Client & Property Operations Specialist to support day-to-day operations of US-based short-term rental properties. You will collaborate with guests, clients, vendors, and internal teams to ensure smooth property operations and timely issue resolution.

The role emphasizes property updates, guest communication, coordinating housekeeping and maintenance, and maintaining records.

Qualifications

• Experience in customer service, hospitality, operations, or property management is required.
• Familiarity with the U.S. market is a plus.
• Ability to manage multiple properties and guest requests simultaneously.
• Strong attention to detail and ownership mindset.
• Willingness to work night shifts from Lahore office.

Responsibilities

• Support the day-to-day operations of assigned short-term rental properties.
• Coordinate with clients regarding property updates, operational requirements, and ongoing requests.
• Communicate with guests and assist with resolving property-related questions, concerns, and operational issues.
• Coordinate with housekeeping, maintenance, and other vendors to ensure timely completion of property-related tasks.
• Monitor reservations, booking activities, property updates, and guest-related information across OTA platforms.
• Identify and follow up on operational issues to ensure timely and effective resolution.
• Maintain accurate records of guest requests, client communications, property updates, and operational activities.
• Keep clients, guests, vendors, and relevant internal teams informed of important updates and ongoing issues.
• Ensure properties consistently meet established service standards and operational procedures.
• Manage multiple guest, client, and property-related requests while prioritizing urgent matters appropriately.
• Take ownership of assigned tasks and follow through until completion.
• Contribute to a smooth and positive guest experience while ensuring efficient property operations.

Skills

Strong command of spoken and written英语

Excellent communication & Interper

Customer service experience

Short-term rentals / hospitality

Multitasking & organizational skills

Problem-solving & follow-up

U.S. time zone shift readiness

Job description

CS Outsource in Lahore is seeking a Client & Property Operations Specialist to support day-to-day operations of US-based short-term rental properties. You will collaborate with guests, clients, vendors, and internal teams to ensure smooth property operations and timely issue resolution.

The role emphasizes property updates, guest communication, coordinating housekeeping and maintenance, and maintaining records.