Property Operation Associate

Forum BPO; Saddar; On-site; PKR 446,000 - 725,000; Full time

Job summary

Forum BPO in Rawalpindi is hiring a Property Operations Associate to manage the end-to-end tenant and property fulfilment process. The role covers listing creation, enquiries, viewings, tenancy references, and move-in coordination, with a 2:00 p.m. – 11:00 p.m.

shift. Based in Rawalpindi, you will maintain accurate property data and provide timely support to prospective tenants. You will handle listing descriptions, respond to enquiries, coordinate viewings, assist with referencing and tenancy

Qualifications

• Clear, professional written and verbal communication for handling tenant enquiries.
• Strong organization and follow-through across multiple properties and tenancy milestones.
• Ability to write accurate, appealing property descriptions and maintain listing information.
• Experience with online property platforms; Gumtree or OpenRent is an advantage.
• Careful document handling and attention to detail for referencing and tenancy agreements.
• Scheduling and coordination for arranging viewings and move-in activities.
• Customer-focused, discreet handling of personal information with a calm, professional manner.
• Ability to work the 2:00 p.m. to 11:00 p.m. shift.

Responsibilities

• Create and manage property listings on platforms such as Gumtree and OpenRent, including writing clear descriptions and preparing listing details.
• Respond to tenant enquiries, share relevant property information and arrange viewing appointments.
• Coordinate property viewings and communicate schedules and updates with prospective tenants and relevant parties.
• Support tenant referencing by collecting and organizing required information and tracking progress.
• Prepare and coordinate tenancy agreement documentation, ensuring records are complete and accurate.
• Assist with move-in arrangements and follow up on outstanding fulfilment steps.
• Maintain organized property and tenant records and provide professional, timely communication throughout the process.

Job description

Job Description: Forum BPO is hiring a Property Operations Associate for its Rawalpindi team. This role supports the end-to-end tenant and property fulfilment process, from preparing property listings and responding to enquiries through viewings, tenant referencing, tenancy agreements and move-in coordination. The position is based in Rawalpindi, with shift hours from 2:00 p.m. to 11:00 p.m.

In this role, you will help keep property information accurate, provide prospective tenants with timely and professional support, and coordinate the steps needed to progress a tenancy smoothly.

• Create and manage property listings on platforms such as Gumtree and OpenRent, including writing clear descriptions and preparing listing details.
• Respond to tenant enquiries, share relevant property information and arrange viewing appointments.
• Coordinate property viewings and communicate schedules and updates with prospective tenants and relevant parties.
• Support tenant referencing by collecting and organizing required information and tracking progress.
• Prepare and coordinate tenancy agreement documentation, ensuring records are complete and accurate.
• Assist with move-in arrangements and follow up on outstanding fulfilment steps.
• Maintain organized property and tenant records and provide professional, timely communication throughout the process.

Job Specification:

• Clear, professional written and verbal communication for handling tenant enquiries and coordinating with stakeholders.
• Strong organization and follow-through across multiple properties, enquiries, viewings and tenancy milestones.
• Ability to write accurate, appealing property descriptions and maintain consistent listing information.
• Comfort using online property platforms and web-based tools; experience with Gumtree or OpenRent is an advantage.
• Careful document handling and attention to detail when collecting referencing information and coordinating tenancy agreements.
• Scheduling and coordination skills for arranging viewings and move-in activities.
• Customer-service approach, sound judgment, discretion with personal information, and a calm, professional manner.
• Ability to prioritize work and keep records and follow-ups up to date during the 2:00 p.m. to 11:00 p.m. shift.