On-Site STR Operations & Guest Experience Specialist

Frontline Atlas LLC; Lahore; On-site; PKR 502,000 - 837,000; Full time

Benefits offered by this job

Friendly work environment

Growth opportunities

Exposure to international clients

Job summary

Frontline Atlas LLC in Lahore is seeking a Property Management & STR Operations Specialist to manage guest communications across Airbnb, Vrbo, Booking.com, and other platforms, coordinating with guests, property owners, cleaners, and maintenance teams.

The role focuses on on-site operations, ensuring a smooth guest experience with strong English communication, attention to detail, and collaborative teamwork to deliver exceptional service in short-term rental properties.

Qualifications

• Previous experience with Airbnb, Vrbo, Booking.com, or STR operations is preferred.
• Exceptional English communication and interpersonal skills are required.
• Candidates without STR experience but with excellent communication are welcome to apply.
• Ability to multitask and work collaboratively.

Responsibilities

• Manage guest communications across Airbnb, Vrbo, Booking.com, and other platforms.
• Coordinate with guests, property owners, cleaners, and maintenance teams.
• Handle reservations, guest inquiries, and daily property operations.
• Resolve guest concerns professionally and efficiently.
• Ensure a smooth and exceptional guest experience.

Skills

English communication

Interpersonal skills

Problem-solving

Attention to detail

Multitasking

Initiative

Collaboration

Job description

Frontline Atlas LLC in Lahore is seeking a Property Management & STR Operations Specialist to manage guest communications across Airbnb, Vrbo, Booking.com, and other platforms, coordinating with guests, property owners, cleaners, and maintenance teams.

The role focuses on on-site operations, ensuring a smooth guest experience with strong English communication, attention to detail, and collaborative teamwork to deliver exceptional service in short-term rental properties.