Short-Term Rental Operations Coordinator

Regal Realms; Pakistan; On-site; PKR 1,339,000 - 2,009,000; Full time

Benefits offered by this job

Incentives

Promotional opportunities

Job summary

Regal Realms is seeking a Pakistan-based Operations Coordinator to bring structure, urgency, and dependable follow-through to a busy live operation.

This role demands hands-on STR experience, ownership of reservations and guest issues, and the ability to identify risks, coordinate teams, and close items with clear documentation. You will monitor Guesty/OTA platforms, coordinate urgent problems, and manage maintenance from report to wrap.

Qualifications

• At least three years of professional STR/serviced-accommodation operations experience.
• Personally handle STR reservations, guest messages, escalations, check-ins/turnovers, and maintenance coordination.
• Hands-on use of Airbnb and Booking.com host operations and an STR property-management system; specify platforms used.

Responsibilities

• Monitor reservations, guest conversations, and operational alerts in Guesty and booking platforms.
• Coordinate urgent guest issues and service recovery, escalating safety or commercial decisions as needed.
• Manage maintenance issues from first report through contractor coordination, evidence gathering, and closure.
• Keep tasks assigned with clear priority, owner, deadline, and next action.
• Support reviews, platform cases, chargebacks, and evidence preparation.
• Audit automated system actions and flag anything requiring human judgment.
• Prepare concise daily and weekly operational updates for the founder.
• Create and improve SOPs, trackers, templates, and repeatable workflows.
• Assist with executive-assistant responsibilities and special projects.
• Proactively identify risks and improvements.

Skills

English proficiency

Prioritisation

Attention to detail

Follow-through

Tools

Airbnb

Booking.com

Job description

Regal Realms is a growing UK short-term-rental and property-operations business. We are hiring an experienced Pakistan-based Operations Coordinator who can bring structure, urgency, and dependable follow-through to a busy live operation.

DIRECT SHORT-TERM RENTAL EXPERIENCE IS ESSENTIAL.

You must have personally operated short-stay properties, reservations, and guest issues for an Airbnb, Booking.com, vacation-rental, or serviced-accommodation business. General administration, executive assistance, customer service, hotel work, or property sales alone does not meet this requirement. Apply only if you can describe the STR portfolio you supported, the systems you used, and the guest or property issues you personally resolved.

This is not an entry-level data-entry role. We need someone who can identify what needs attention, make sound operational decisions, communicate clearly, coordinate people, and follow work through to verified completion.

RESPONSIBILITIES

• Monitor reservations, guest conversations, and operational alerts in Guesty and booking platforms.
• Coordinate urgent guest issues and service recovery, escalating safety or commercial decisions when required.
• Manage maintenance issues from first report through contractor coordination, evidence gathering, and confirmed closure.
• Keep important tasks assigned with a clear priority, owner, deadline, and next action.
• Support reviews, platform cases, chargebacks, and evidence preparation.
• Audit automated system actions and flag anything requiring human judgment.
• Prepare concise daily and weekly operational updates for the founder.
• Create and improve SOPs, trackers, templates, and repeatable workflows.
• Assist with selected executive-assistant responsibilities and special projects.
• Proactively identify risks and improvements.

ESSENTIAL REQUIREMENTS

• At least three years of professional experience, including substantial direct responsibility for live short-term-rental or serviced-accommodation operations.
• Evidence of personally handling STR reservations, guest messages and escalations, check-ins or turnovers, and maintenance coordination through resolution.
• Hands-on use of Airbnb and/or Booking.com host operations and an STR property-management system. State the platforms and actions you personally handled.
• A clear account of the employer/client or portfolio, dates, approximate number of properties, and your own responsibilities. Training, tool familiarity, and general hospitality experience alone are insufficient.
• Excellent written and spoken English.
• Strong prioritisation, judgment, follow-through, and attention to detail.
• Experience handling several urgent issues simultaneously.
• Confidence with spreadsheets, task-management tools, and cloud business systems.
• Reliable computer and internet, plus a realistic backup plan for power or connectivity interruptions.
• Ability to work Monday-Friday, 1:00 PM-10:00 PM Pakistan time, and participate in an agreed emergency rota.

PREFERRED EXPERIENCE

• UK short-term-rental or serviced-accommodation operations.
• Guesty specifically; direct experience with another STR property-management system is acceptable.
• Experience operating both Airbnb and Booking.com.
• Maintenance and contractor coordination.
• Review management, disputes, or chargeback evidence.
• SOP creation, dashboards, and operational reporting.
• Productive use of AI tools with careful accuracy and confidentiality checks.

COMPENSATION

PKR 120,000-180,000 per month, based on directly relevant experience.

Plus incentives, bonus and promotional opportunities based on performance