Service Technician - Printers Repairs & Maintenance (Karachi)

FORTEK Pvt. Ltd.; Karachi Division; On-site; PKR 800,000 - 1,200,000; Full time

Benefits offered by this job

Competitive salary

Annual bonuses

Medical facility

Leave benefits (annual, casual, sick)

Gratuity & EOBI

Training & OEM certification support

Learning-driven environment

Job summary

FORTEK Pvt. Ltd. is expanding its after-sales service team by hiring a hands-on Service Technician to install, diagnose, repair, and maintain printers for corporate and public sector clients.

You will handle installation, preventive maintenance, fault diagnosis, and warranty/RMA processing, forming the backbone of a growing technical service team. The role requires travel across Pakistan to client sites and channel partners, with a focus on reliability and documentation.

Qualifications

• 3–5 years of hands-on experience repairing/servicing printers or similar office IT hardware.
• Fresh technical diploma holders with strong aptitude may be considered.
• OEM-authorized service training/certification is a strong advantage; company supports certification.

Responsibilities

• Install, configure, and set up printers at client sites with full functionality.
• Diagnose hardware and mechanical faults and perform repairs per OEM guidelines.
• Carry out on-site and workshop repairs prioritizing SLA and criticality.
• Test repaired units to ensure quality before return to service.
• Maintain service history logs and document activities in ODOO.

Skills

Printer diagnostics

Preventive maintenance

Printer mechanics

Electrical troubleshooting

Inventory awareness

Customer communication

Service documentation

OTDOO/ ticketing

Time management

Travel willingness

Physical handling

Education

DAE in Electronics/Electrical/IT Hardware

Tools

ODOO

Job description

We arebuilding out our after-sales technical service capability and are looking for ahands-on, detail-oriented Service Technician to install, diagnose, repair, andmaintain printers for our Corporate/Enterprise/Public Sector Clients and Channel partners. You'll be the personwho keeps printers running reliably — handling everything from installation andpreventive maintenance to fault diagnosis, repair, and warranty/RMA processing— and you'll be the foundation of a technical service team we expect to grow asthis business line scales.

Location: Branch Office, DHA 5, Karachi(frequent travel across Pakistan as per business needs)

Position Structure:

Equipment Services, Maintenance & Repairs

Job Requirements

Skills & Tools:

• Diploma/Certificate (DAE) in Electronics, Electrical, IT Hardware, or a related technical trade.

Preferred

• OEM-authorizedservice training/certification (Pantum or equivalent printer brand) is a strongadvantage; we will support certification where not already held.
• Basicelectronics/electrical trade certification (DAE or equivalent) — preferred.

Other Key Skills:

• Hands-onprinter diagnostics, repair, and preventive maintenance
• Familiaritywith printer mechanics — fusers, rollers, drums, print heads, feed mechanisms
• Basicelectrical/electronics troubleshooting
• Spareparts and inventory awareness
• Customer-facingcommunication and clear service documentation
• Basiccomputer literacy; comfort logging tickets/records in ODOO or a similar system
• Timemanagement and the ability to prioritize multiple service requests
• Willingnessto travel to client/channel partner sites across the assigned territory
• Physicalability to safely handle equipment transport, disassembly, and repair tasks

Job Experience Required:

• Experience: 3-5 years of hands-on experience repairing/servicingprinters or similar office/IT hardware (photocopiers, scanners) preferred;fresh technical diploma holders with strong aptitude may also be considered.

We believe in empowering our people. We offer:

• Competitivesalary based on experience and qualifications
• Annualperformance-based increments & bonuses
• Medicalfacility
• Paidannual, casual & sick leaves
• Gratuityand EOBI benefits
• Training& professional development opportunities, including OEM certificationsupport
• Collaborative,learning-driven work environment, and much more

Let's build the future together!

Duties & Responsibilities

• Install,configure, and set up new printers (Pantum and other supported brands) atclient and channel partner sites, confirming full functionality beforehandover.
• Diagnosehardware and mechanical faults — paper jams, print quality issues,fuser/roller/drum faults, connectivity problems — using OEM diagnostic toolsand procedures.
• Carryout repairs, part replacements, and calibration in line with OEM technicalguidelines and safety standards.
• Conducton-site and in-workshop repairs, prioritizing based on service SLAs and clientcriticality.
• Testevery repaired unit thoroughly before returning it to service, to protectquality and reduce repeat call-outs.

Preventive Maintenance & Servicing

• Performscheduled preventive maintenance visits for client and channel partner printerfleets to minimize downtime.
• Clean,calibrate, and service printers — rollers, fusers, print heads, drums — per OEMmaintenance schedules.
• Proactivelyrecommend consumable or part replacements based on observed usage and wear.
• Maintaina service history log for each unit/client to support long-term maintenanceplanning.
• Processwarranty claims and RMA (Return Merchandise Authorization) requests with Pantumand other OEM partners, ensuring timely resolution.
• Coordinatewith vendor/OEM technical support teams on complex faults, firmware updates, orparts availability.
• Ensureall warranty and service work complies with OEM/vendor authorized-servicerequirements.
• Pursueand maintain OEM-authorized technician certification(s) as required to service ourdistributed brands.

Spare Parts & Inventory Management

• Maintainan accurate inventory of spare parts, consumables, and tools required forrepairs and servicing.
• Coordinatewith Procurement/Warehouse on timely replenishment of frequently used parts.
• Trackparts usage per job/ticket to support accurate costing and vendor warrantyclaims.

Customer Support & Service Documentation

• Respondpromptly and professionally to client and channel partner service requests,with clear updates on repair status and timelines.
• Maintaindetailed, accurate service reports/job cards for every repair, maintenancevisit, or installation.
• Escalaterecurring or unresolved issues to the reporting manager or OEM technicalsupport as needed.
• Providebasic user guidance to clients on printer operation and care to reducerecurring service calls.

ODOO-Based Service Ticket & Records Management

• Log,update, and close service tickets/work orders in ourODOO systemaccurately and on time.
• Maintaindigital records of service history, parts used, and warranty status perunit/client in ODOO.
• Generatebasic service activity reports for the reporting manager as required.

Compliance, Safety & Quality Standards

• Followall safety protocols when handling printer components, including electrical andmechanical hazards.
• Ensurerepairs and servicing meet oursand the OEM's quality standards beforesign-off.
• Supportinternal audits or quality reviews related to service records and warrantydocumentation.

Reporting Responsibilities (Daily, Weekly & Monthly)

Daily Reporting:

Daily Tasks:

• Attend to assigned service tickets and repair jobs, prioritizing by SLA and client criticality.
• Log completed jobs, parts used, and service notes in ODOO.
• Respond to urgent breakdown calls from clients or channel partners.
• Restock or report any spare parts/consumables used during the day's jobs.

Weekly Reporting:

Weekly Tasks:

• Review the pending/backlog ticket queue with the reporting manager.
• Conduct scheduled preventive maintenance visits for the week.
• Reconcile spare parts usage and flag any inventory shortages.
• Follow up on any open warranty/RMA claims with the OEM.

Monthly Reporting:

Monthly Tasks:

• Submit a monthly service performance summary — tickets closed, SLA adherence, recurring issues.
• Review warranty/RMA claims status with the vendor and close out completed cases.
• Participate in a monthly technical/team review meeting.
• Progress any scheduled OEM certification or training.