Service Technician - Printers Repairs & Maintenance (Islamabad)

FORTEK Pvt. Ltd.; Islamabad; On-site; PKR 502,000 - 725,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Medical facility

Paid leaves

Gratuity & EOBI

Training & certification support

Collaborative environment

Job summary

FORTEK Pvt. Ltd. is seeking a hands-on Service Technician for printers repairs and maintenance in Islamabad. You will install, diagnose, repair, and maintain printers for corporate clients and channel partners, traveling across Pakistan as needed.

The role requires 3–5 years of hands-on experience with printers or similar IT hardware, a technical diploma, and willingness to pursue OEM certifications. On-site work with a strong focus on documentation and customer service.

Qualifications

• Hands-on printer diagnostics and repair experience.
• Familiarity with printer mechanics and components.
• Basic electronics troubleshooting and safety practices.
• Strong documentation and ticket logging abilities.
• Willingness to travel across Pakistan and single-site facilities.

Responsibilities

• Install, configure, and set up printers at client sites and channel partners.
• Diagnose hardware faults and perform repairs per OEM guidelines.
• Carry out on-site and workshop maintenance and calibration.
• Test repaired units to ensure quality and reliability.
• Maintain service records and warranty/RMA processing.
• Coordinate with OEM support and ensure compliance with standards.
• Log tickets in ODOO and generate service reports.
• Pursue OEM certifications and maintain inventory of parts.

Education

Diploma/Certificate (DAE) in Electronics, Electrical, IT Hardware, or a related technical trade

Tools

Pantum certification

OEM-authorized training

Job description

Service Technician - Printers Repairs & Maintenance (Islamabad)

We arebuilding out our after-sales technical service capability and are looking for ahands-on, detail-oriented Service Technician to install, diagnose, repair, andmaintain printers for our Corporate/Enterprise/Public Sector Clients and Channel partners. You'll be the personwho keeps printers running reliably — handling everything from installation andpreventive maintenance to fault diagnosis, repair, and warranty/RMA processing— and you'll be the foundation of a technical service team we expect to grow asthis business line scales.

Location:Head Office, Islamabad (frequent travel across Pakistan as per business needs)

Position Structure:

Equipment Services, Maintenance & Repairs

Job Requirements

Skills & Tools:

• Diploma/Certificate (DAE) in Electronics, Electrical, IT Hardware, or a related technical trade.

Preferred

• OEM-authorizedservice training/certification (Pantum or equivalent printer brand) is a strongadvantage; we will support certification where not already held.
• Basicelectronics/electrical trade certification (DAE or equivalent) — preferred.

Other Key Skills:

• Hands-onprinter diagnostics, repair, and preventive maintenance
• Familiaritywith printer mechanics — fusers, rollers, drums, print heads, feed mechanisms
• Basicelectrical/electronics troubleshooting
• Spareparts and inventory awareness
• Customer-facingcommunication and clear service documentation
• Basiccomputer literacy; comfort logging tickets/records in ODOO or a similar system
• Timemanagement and the ability to prioritize multiple service requests
• Willingnessto travel to client/channel partner sites across the assigned territory
• Physicalability to safely handle equipment transport, disassembly, and repair tasks

Job Experience Required:

• Experience: 3-5 years of hands-on experience repairing/servicingprinters or similar office/IT hardware (photocopiers, scanners) preferred;fresh technical diploma holders with strong aptitude may also be considered.

We believe in empowering our people. We offer:

• Competitivesalary based on experience and qualifications
• Annualperformance-based increments & bonuses
• Medicalfacility
• Paidannual, casual & sick leaves
• Gratuityand EOBI benefits
• Training& professional development opportunities, including OEM certificationsupport
• Collaborative,learning-driven work environment, and much more

Let's build the future together!

Duties & Responsibilities

• Install,configure, and set up new printers (Pantum and other supported brands) atclient and channel partner sites, confirming full functionality beforehandover.
• Diagnosehardware and mechanical faults — paper jams, print quality issues,fuser/roller/drum faults, connectivity problems — using OEM diagnostic toolsand procedures.
• Carryout repairs, part replacements, and calibration in line with OEM technicalguidelines and safety standards.
• Conducton-site and in-workshop repairs, prioritizing based on service SLAs and clientcriticality.
• Testevery repaired unit thoroughly before returning it to service, to protectquality and reduce repeat call-outs.

2.Preventive Maintenance & Servicing

• Performscheduled preventive maintenance visits for client and channel partner printerfleets to minimize downtime.
• Clean,calibrate, and service printers — rollers, fusers, print heads, drums — per OEMmaintenance schedules.
• Proactivelyrecommend consumable or part replacements based on observed usage and wear.
• Maintaina service history log for each unit/client to support long-term maintenanceplanning.
• Processwarranty claims and RMA (Return Merchandise Authorization) requests with Pantumand other OEM partners, ensuring timely resolution.
• Coordinatewith vendor/OEM technical support teams on complex faults, firmware updates, orparts availability.
• Ensureall warranty and service work complies with OEM/vendor authorized-servicerequirements.
• Pursueand maintain OEM-authorized technician certification(s) as required to service ourdistributed brands.

4.Spare Parts & Inventory Management

• Maintainan accurate inventory of spare parts, consumables, and tools required forrepairs and servicing.
• Coordinatewith Procurement/Warehouse on timely replenishment of frequently used parts.
• Trackparts usage per job/ticket to support accurate costing and vendor warrantyclaims.

5.Customer Support & Service Documentation

• Respondpromptly and professionally to client and channel partner service requests,with clear updates on repair status and timelines.
• Maintaindetailed, accurate service reports/job cards for every repair, maintenancevisit, or installation.
• Escalaterecurring or unresolved issues to the reporting manager or OEM technicalsupport as needed.
• Providebasic user guidance to clients on printer operation and care to reducerecurring service calls.

6.ODOO-Based Service Ticket & Records Management

• Log,update, and close service tickets/work orders in ourODOO systemaccurately and on time.
• Maintaindigital records of service history, parts used, and warranty status perunit/client in ODOO.
• Generatebasic service activity reports for the reporting manager as required.

7.Compliance, Safety & Quality Standards

• Followall safety protocols when handling printer components, including electrical andmechanical hazards.
• Ensurerepairs and servicing meet oursand the OEM's quality standards beforesign-off.
• Supportinternal audits or quality reviews related to service records and warrantydocumentation.

Reporting Responsibilities (Daily, Weekly & Monthly)

Daily Reporting

Daily Tasks:

• Attend to assigned service tickets and repair jobs, prioritizing by SLA and client criticality.
• Log completed jobs, parts used, and service notes in ODOO.
• Respond to urgent breakdown calls from clients or channel partners.
• Restock or report any spare parts/consumables used during the day's jobs.

Weekly Reporting

Weekly Tasks:

• Review the pending/backlog ticket queue with the reporting manager.
• Conduct scheduled preventive maintenance visits for the week.
• Reconcile spare parts usage and flag any inventory shortages.
• Follow up on any open warranty/RMA claims with the OEM.

Monthly Reporting

Monthly Tasks:

• Submit a monthly service performance summary — tickets closed, SLA adherence, recurring issues.
• Review warranty/RMA claims status with the vendor and close out completed cases.
• Participate in a monthly technical/team review meeting.
• Progress any scheduled OEM certification or training.