Service Support Senior Coordinator

Vertiv Co; Islamabad; On-site; PKR 50,000 - 70,000; Full time

Job summary

Vertiv Co in Islamabad is seeking an experienced professional to manage service contracts, invoices, and warranty cases. The ideal candidate must have a Bachelor's Degree and at least 5-7 years of experience, along with proficiency in Oracle.

The role requires strong communication skills, independence, and effective relationship-building abilities with both internal and external customers. Join us to contribute positively in a proactive team environment.

Qualifications

• At least 5-7 years of relevant experience.
• Strong communication skills in English.
• Ability to navigate internal processes independently.

Responsibilities

• Service Contract loading and tracking on Oracle.
• Managing invoices and on-time submission to all customers.
• Handling warranty cases for thermal and monitoring items.

Skills

Excellent written and oral communication skills

Relationship building and management

Time management skills

Self-motivated

Proactiveness

Education

Bachelor's Degree

Tools

Oracle

Job description

Responsibilities and Measurement Criteria with Time investment Needed on Each:

• Service Contract loading and tracking on Oracle.
• Managing invoices and on time submission to all customers.
• AR follow-ups on payments.
• Invoice reporting for tax filing.
• OPF and EPR creation for internal and external suppliers.
• Shipment handling for all service spares orders.
• Issuance of SR and CE assigning.
• Handling DPG warranty and ASP performance TAT.
• Handling spares inventory movement and replenishment.
• Handling warranty cases for 3 phase, thermal and monitoring items.
• Handling of repair cases for rectifier warranty.

Qualifications:

Required / Minimum Qualifications:

• Bachelor's Degree at minimum with at least 5-7 years' experience.
• Excellent written and oral communication skills
• Language skills: English
• Work experience on Oracle

Personal skills

• Can perform work independently.
• Strong willingness and availability to navigate through internal processes.
• Good relationship building and management skills with the ability to foster long-term relationships with internal and external customers.
• Pro‑activeness with positive team spirit.
• Self‑motivated.
• Time management skills.