Senior Technical Support Engineer - Data-Driven

Motive Agency; Islamabad Capital Territory; On-site; PKR 600,000 - 900,000; Full time

Job summary

Motive is seeking a Sr. Technical Support Engineer to manage and troubleshoot cases, train team members, and alert stakeholders on larger issues. You will use data to identify root causes and work with Technical Leads to drive timely resolutions.

The role requires strong communication, deep product knowledge, and the ability to mentor others while maintaining high service quality across phone, chat, and email channels.

Qualifications

• 0-2 years of experience in Customer Support, Technical Support, or Software Development, preferably in customer-facing roles.
• Understanding of RESTful APIs, SQL, Developer Knowledge, and OAuth 2.0.
• Proficient technical skills for analyzing crucial data points and ability to perform in-depth root cause analysis.

Responsibilities

• Communicate with customers about reported issues, escalated cases, and urgent inquiries to minimize customer churn.
• Perform data analysis to assess the impact and prevalence of issues using analytics tools.

Skills

RESTful APIs

SQL

Programming (Python/C/C#)

Education

Bachelor's Degree in Computer Science/Engineering

Job description

Motive is seeking a Sr. Technical Support Engineer to manage and troubleshoot cases, train team members, and alert stakeholders on larger issues. You will use data to identify root causes and work with Technical Leads to drive timely resolutions.

The role requires strong communication, deep product knowledge, and the ability to mentor others while maintaining high service quality across phone, chat, and email channels.