Senior Technical Account Manager: Strategic Enterprise Support

SupportFinity™; Pakistan; On-site; PKR 1,500,000 - 2,100,000; Full time

Job summary

Motive seeks an experienced Senior Technical Account Manager to join our Global Technical Support team. You will bridge relationship management with high‑level problem solving, audit account health, and mentor engineers within your segment.

You will champion the customer voice across Support, Product, and Engineering, influence technical requirements, and drive improvements to delivery and satisfaction for premier customers.

Qualifications

• Technical degree in Computer Science or Engineering preferred, or equivalent practical experience.
• Willingness to participate in on-call rotation and work outside standard hours for customer upgrades.
• Experience using SQL and log parsing to identify root causes and implement scalable solutions.
• Familiarity with Motive’s product suite, especially Compliance, Asset, and Safety.
• Ability to collaborate effectively in a cross-functional environment.

Responsibilities

• Serve as the primary technical point of contact for Strategic, Enterprise, and Mid‑Market accounts.
• Maintain a macro‑level understanding of account business needs and support activities.
• Exceed benchmarks for response quality, timeliness, and customer satisfaction.
• Drive account health campaigns and proactive programs across your portfolio.
• Collaborate with Product and Engineering to implement fixes with minimal user disruption.
• Own end‑to‑end resolution of escalated cases to ensure premium customer experience.

Skills

SQL

API troubleshooting

Log parsing

Fluent English

Communication

Education

Technical degree in Computer Science or Engineering

Tools

Firmware upgrades

Change management

Integrations (TMS)

Job description

Motive seeks an experienced Senior Technical Account Manager to join our Global Technical Support team. You will bridge relationship management with high‑level problem solving, audit account health, and mentor engineers within your segment.

You will champion the customer voice across Support, Product, and Engineering, influence technical requirements, and drive improvements to delivery and satisfaction for premier customers.