Technical Support Specialist - AI-Driven Ops Platform

ProducePay; Lahore; On-site; PKR 893,000 - 1,562,000; Full time

Job summary

Motive is seeking a Technical Support Specialist to be the main contact for inquiries across email, chat, and voice during PST hours. You will help shape support processes and scale the Technical Support function with the team.

Ideal candidates will have a native or fluent English level, strong communication skills, and a solid technical/analytical mindset. A Bachelor’s degree and reliable 50 Mbps wired internet are required.

Qualifications

• Empathize with users in support interactions.
• Clear, concise verbal and written communication required.
• Native or bilingual English communication.
• Willingness to work rotational shifts.
• Strong technical and analytical problem-solving skills.

Responsibilities

• Email, Chat and Voice Support during PST business hours.
• Collect and relay customer requests and bugs to product/engineering.
• Evaluate and help scale our support tools and processes.

Skills

Empathy

Communication skills

English fluency

Rotational shifts

Technical/analytical

Education

Bachelor's degree

Job description

Motive is seeking a Technical Support Specialist to be the main contact for inquiries across email, chat, and voice during PST hours. You will help shape support processes and scale the Technical Support function with the team.

Ideal candidates will have a native or fluent English level, strong communication skills, and a solid technical/analytical mindset. A Bachelor’s degree and reliable 50 Mbps wired internet are required.