Tech Support Specialist for AI-Driven Ops Platform

Gomotive; Islamabad, Karachi Division, Lahore; Hybrid; PKR 600,000 - 900,000; Full time

Job summary

Motive is hiring a Technical Support Specialist to serve as the primary contact for inquiries through calls, chat, and email. You will help define support processes and scale the Technical Support function with our team.

Responsibilities include handling inbound inquiries during PST hours, collecting feedback for product teams, and evaluating tools with engineering to enable scalable support operations.

Qualifications

• Bachelor's degree is required.
• Excellent verbal and written communications.
• Native or bilingual English skills.
• Comfortable with rotational shifts.
• Strong technical and analytical skills.

Responsibilities

• Email, Chat and Voice Support during Pacific Standard Time business hours.
• Collect customer support requests and bugs and relay findings to product/engineering teams.
• Evaluate current tools and collaborate with engineering to scale the support function.

Education

Bachelor's degree

Job description

Motive is hiring a Technical Support Specialist to serve as the primary contact for inquiries through calls, chat, and email. You will help define support processes and scale the Technical Support function with our team.

Responsibilities include handling inbound inquiries during PST hours, collecting feedback for product teams, and evaluating tools with engineering to enable scalable support operations.