Global Tech Support Engineering Lead

Motive

Karachi Division

On-site

PKR 4,000,000 - 8,000,000

Full time

14 days+

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Job summary

Motive is seeking a Senior Manager of Technical Support Engineering to lead a significant portion of our Tier 2/3 support within Global Support. You will own performance, operating rhythm, org design, and execution across multiple teams and customer segments while building scalable systems and cross‑functional partnerships.

You will manage managers and senior ICs, drive staffing, cadence, and backlog health, and serve as the senior escalation leader for critical issues.

Qualifications

Technical degree in Computer Science or Engineering or equivalent practical experience.
6+ years leading technical teams in high-volume support organizations.
Experience managing managers or leading through a management layer.

Responsibilities

Lead and develop managers and senior ICs to build leadership capability and accountability across the organization.
Set operating cadence with goals, reviews, and inspection mechanisms aligned to priorities.
Drive workforce planning, headcount targets, shift coverage, and ramp assumptions in partnership with Workforce Management and Finance.
Own escalation leadership for critical customer issues, incidents, and executive-level communication.
Represent Support in cross-functional forums with Product, Engineering, Sales, Customer Success, and Operations to influence roadmaps and readiness.