Technical Support Specialist — Scale, Automation & Insights

Motive Agency; Islamabad Capital Territory; On-site; PKR 600,000 - 1,000,000; Full time

Job summary

Motive is seeking a Technical Support Specialist to serve as the main contact for issues and questions about Motive. You will provide world-class assistance via calls, chat and emails, and help define support processes to scale the team.

Responsibilities include handling inbound inquiries during PST business hours, collecting customer feedback for product teams, and evaluating tools to improve support efficiency. A Bachelor’s degree and strong communication are required.

Qualifications

• Must have strong empathy for users.
• Excellent spoken and written English.
• Strong technical and analytical skills.
• Willingness to work in rotational shifts.

Responsibilities

• Email, Chat and Voice Support - handle inquiries via phone, chat, and email.
• Collect and relay customer requests and bugs to product/engineering teams.
• Evaluate tools and collaborate with engineering to scale the support function.

Skills

Empathy

Verbal and written communication

Technical and analytical skills

Rotational shifts

Education

Bachelor’s degree

Job description

Motive is seeking a Technical Support Specialist to serve as the main contact for issues and questions about Motive. You will provide world-class assistance via calls, chat and emails, and help define support processes to scale the team.

Responsibilities include handling inbound inquiries during PST business hours, collecting customer feedback for product teams, and evaluating tools to improve support efficiency. A Bachelor’s degree and strong communication are required.