Senior Officer

Indus Hospital; Multan; On-site; PKR 670,000 - 1,116,000; Full time

Job summary

Indus Hospital in Multan is seeking a patient facilitation officer with a focus on smooth clinic operations, accurate patient flow, and courteous service. The role requires coordinating with physicians, nursing, IT, and security to ensure efficient check-in/check-out and appointment scheduling.

Ideal candidates hold a Bachelor’s degree (Masters preferred) with several years of relevant experience, and are committed to maintaining data integrity, patient confidentiality, and service excellence

Qualifications

• Bachelors degree required; Masters preferred.
• Minimum 3 years experience with Bachelors or 2 years with Masters.
• Experience in patient facilitation services is preferred.

Responsibilities

• Greet patients and attendants and respond promptly with courtesy.
• Maintain waiting areas and counters in good order.
• Coordinate with stakeholders to ensure smooth clinic operations.
• Assist in patient check-in/check-out and appointment scheduling.
• Supervise HMIS-related activities including registration and scheduling.
• Monitor issuance of medical record numbers and ensure data completeness.
• Maintain front office inventory and support budget reporting.
• Support KPI achievement for volumes, wait times, and no-show rate.
• Ensure security, cleanliness, and confidentiality of patient information.
• Work with multidisciplinary teams to deliver quality care and patient satisfaction.
• Train and guide patient facilitation staff and ensure policy compliance.

Skills

Patient empathy

Communication

Coordination

Teamwork

Education

Bachelor's degree

Master's degree

Tools

HMIS system

Clinic scheduling

Job description

Minimum 03 years of relevant experience with Bachelors OR minimum 02 years of relevant experience with Masters.

Education

Bachelors, preferably Masters

Last Date

20-Sep-2026

Job Description

• Greets all patients, their attendants and answer promptly and accurately with courtesy in person or over the phone.
• Ensure that the counters and waiting areas are properly maintained.
• Serve as a point of contact for complex patient questions and issues, resolving them with empathy and professionalism.
• Support clinical operations to ensure smooth clinic and counters' operations to cater volume by coordinating with relevant stakeholders.
• Assist in the patient facilitation services on daily basis, including patient check-in/check-out, appointment scheduling, and managing patient flow.
• Supervises management of HMIS pertaining to Medical Record (MR) Registration, Investigation Requisition Slips ORS), Clinic Scheduling, Appointment, Registration, Clinic cancellation and appointment confirmation.
• Monitors the activity of the issuance of medical record numbers at counters, ensuring information completeness.
• Maintain front office supplies and inventory; and assist with budget and financial reporting.
• Handle pending activities regarding admission and discharge queries.
• Supports operations in achieving KPIs; including volumes, waiting time and no-show rate etc,
• Support security protocols, ensure the facility remains clean, safe, and secure, and maintain the confidentiality of patient information and service excellence standards.
• Adheres to professional standards, hospital policies, procedures, and service excellence standards.
• Works closely with multidisciplinary teams for smooth service delivery and patient satisfaction; e.g. physicians, nursing, clinical staff, IT, security, maintenance etc.
• Facilitate and participate in projects for improving efficiency, quality health care services and patient satisfaction by supervising performance of assigned staff.
• Train, guide, and supervise patient facilitation services staff, delegate tasks, monitor performance, and provide guidance to ensure consistent service delivery and they follow hospital policies and procedures.
• Perform any other task assigned by the immediate supervisor that is commensurate with your knowledge and skills.

Note:“ Indus Hospital & Health Network is an employer that does not tolerate Sexual Exploitation and Abuse. All potential candidates will be subjected to rigorous background checks and controls.”