Patient Services & Clinic Operations Lead

Indus Hospital; Multan; On-site; PKR 670,000 - 1,116,000; Full time

Job summary

Indus Hospital in Multan is seeking a patient facilitation officer with a focus on smooth clinic operations, accurate patient flow, and courteous service. The role requires coordinating with physicians, nursing, IT, and security to ensure efficient check-in/check-out and appointment scheduling.

Ideal candidates hold a Bachelor’s degree (Masters preferred) with several years of relevant experience, and are committed to maintaining data integrity, patient confidentiality, and service excellence

Qualifications

• Bachelors degree required; Masters preferred.
• Minimum 3 years experience with Bachelors or 2 years with Masters.
• Experience in patient facilitation services is preferred.

Responsibilities

• Greet patients and attendants and respond promptly with courtesy.
• Maintain waiting areas and counters in good order.
• Coordinate with stakeholders to ensure smooth clinic operations.
• Assist in patient check-in/check-out and appointment scheduling.
• Supervise HMIS-related activities including registration and scheduling.
• Monitor issuance of medical record numbers and ensure data completeness.
• Maintain front office inventory and support budget reporting.
• Support KPI achievement for volumes, wait times, and no-show rate.
• Ensure security, cleanliness, and confidentiality of patient information.
• Work with multidisciplinary teams to deliver quality care and patient satisfaction.
• Train and guide patient facilitation staff and ensure policy compliance.

Skills

Patient empathy

Communication

Coordination

Teamwork

Education

Bachelor's degree

Master's degree

Tools

HMIS system

Clinic scheduling

Job description

Indus Hospital in Multan is seeking a patient facilitation officer with a focus on smooth clinic operations, accurate patient flow, and courteous service. The role requires coordinating with physicians, nursing, IT, and security to ensure efficient check-in/check-out and appointment scheduling.

Ideal candidates hold a Bachelor’s degree (Masters preferred) with several years of relevant experience, and are committed to maintaining data integrity, patient confidentiality, and service excellence