Senior Manager IT Infrastructure & Cloud Operations

Confidential Company; Islamabad; On-site; PKR 3,000,000 - 5,000,000; Full time

Job summary

Confidential Company in Islamabad is seeking a Senior Manager, IT Infrastructure & Cloud Operations to lead enterprise IT operations across Microsoft 365, identity, collaboration, endpoint management, cloud services, security platforms, and disaster recovery. You will drive governance, reliability, and modernization initiatives to ensure business-critical platforms perform at peak.

The role requires strong leadership, vendor coordination, and experience overseeing migrations, security, and

Qualifications

• 10+ years of progressive enterprise IT infrastructure experience.
• Experience leading Microsoft 365, Exchange Online, Entra ID and core security operations.
• Proven ability to lead migrations and infrastructure modernization initiatives.

Responsibilities

• Lead Microsoft 365 services, Exchange Online, Teams, SharePoint Online, and security controls.
• Oversee identity, access governance, patch management, and endpoint management.
• Manage disaster recovery readiness, incident resolution, and service improvement.

Skills

Leadership

Governance

Incident resolution

Vendor management

PowerShell scripting

Education

Bachelor's or Master's in Computer Science/IT/Engineering

Tools

SCCM

Intune

Azure

VMware

Hyper-V

Proxmox

Nutanix

Veeam

Job description

The Senior Manager, IT Infrastructure & Cloud Operations will lead enterprise IT operations across Microsoft 365, identity, collaboration, endpoint management, cloud services, security platforms, infrastructure services, virtualization, backup, and disaster recovery. The role is responsible for operational governance, service reliability, modernization initiatives, compliance support, vendor coordination, and continuous improvement across business-critical IT platforms.

Key Responsibilities:

• Manage Microsoft 365 services including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, licensing, access controls, and service troubleshooting.
• Oversee mailbox services, distribution groups, email security, compliance settings, and collaboration platform administration.
• Support Microsoft services readiness, licensing enablement, security controls, access governance, and administrative use cases.

Identity, Endpoint & Security Operations

• Lead Microsoft Entra ID, Active Directory, SSO, federation, directory synchronization, role-based access, and identity lifecycle operations.
• Oversee SCCM / Microsoft Configuration Manager, endpoint compliance, patch management, application deployment, and Windows Update management.
• Manage privileged access, PKI and certificate services, Microsoft Defender, Microsoft Sentinel, Cortex XDR, vulnerability reporting, and security monitoring activities.

Infrastructure, Cloud & Virtualization

• Provide governance and operational oversight for Windows Server, DNS, DHCP, DFS, SQL Server, and core infrastructure platforms.
• Manage virtualization and cloud platforms including Azure, Azure Virtual Desktop, VMware, and Hyper-V.
• Support AWS administration, platform integrations, storage, backup, recovery, and infrastructure modernization initiatives.

Service Delivery, Governance & Improvement

• Lead incident resolution, root-cause analysis, problem management, service improvement, documentation, and operational reporting.
• Coordinate with internal teams, vendors, and business stakeholders to ensure service availability, quality, and compliance alignment.
• Manage disaster recovery readiness, audit support, access reviews, and data-protection considerations across enterprise platforms.
• Drive automation, AI-assisted IT operations, PowerShell scripting, knowledge retrieval, reporting, and administrative process improvements.

Required Technical Skills:

Microsoft Cloud

Microsoft 365, Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID, Intune, Azure IaaS/PaaS, and Azure Virtual Desktop.

Identity & Security

Active Directory, IAM, SSO, federation, PKI, privileged access, Microsoft Defender, Microsoft Sentinel, XDR, and email security.

SCCM / Microsoft Configuration Manager, patch management, endpoint compliance, and application deployment.

Infrastructure

Windows Server, DNS, DHCP, DFS, SQL Server, storage, backup, disaster recovery, monitoring, and operational health checks.

Virtualization & Cloud

VMware, Hyper-V, Nutanix, Proxmox, Azure, and AWS administration and platform integrations.

Automation & Governance

PowerShell, AI-enabled administration, reporting, documentation, audit support, and service improvement.

Required Experience:

• 10+ years of progressive experience in enterprise IT infrastructure, Microsoft cloud, identity, collaboration, security, and operations management.
• Demonstrated experience leading Microsoft 365, Exchange Online, Active Directory, Entra ID, SCCM, Intune, endpoint, virtualization, cloud, and backup operations.
• Proven ability to lead major migrations, infrastructure modernization, compliance initiatives, incident resolution, and cross-functional technical teams.
• Strong experience in vendor management, stakeholder coordination, service delivery, documentation, reporting, and operational governance.

Preferred Certifications:

Microsoft 365 Certified: Administrator Expert; Microsoft Teams Administrator Associate (MS-700).

Identity & Access

Microsoft Certified: Identity and Access Administrator Associate.

Infrastructure & Operations

Windows Server / Hybrid Administrator; VMware / Hyper-V; Veeam or equivalent backup certification.

Security & Compliance

ISO 27001 Foundation, CompTIA Security+, CISSP or equivalent security certification preferred.

Professional Enablement

Microsoft Certified Trainer (MCT) or equivalent technical training credential preferred.

Education:

• Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or a related discipline.
• Relevant Microsoft, cloud, infrastructure, security, and IT service management certifications will be considered an advantage.