Customer Support

Sundaram Finance; Zhob; On-site; PKR 600,000 - 1,000,000; Full time

Job summary

Sundaram Finance Limited is seeking a Jr./Executive (Customer Support) to manage pre-disbursement documentation, invoicing follow-up, and various calls between customers, dealers, and marketing staff. The role supports HO, branches, and branch administration while ensuring compliance with audit requirements.

Ideal candidate is a Commerce graduate with 0–2 years BFSI experience, ready to maintain depositor relationships and assist in branch operations.

Qualifications

• Commerce graduate with an aggregate of at least 60% (with no arrears).

Responsibilities

• Ensuring all pre‑disbursement documentation process is completed.
• Follow up and collect all pending invoices, RC’s, Insurance renewals and monitoring the status of these documents.
• Handling customer call, dealer calls, DMA/DSA calls, marketing staff calls and support in marketing activities.
• Assist and coordinate with HO‑ Area follow up, Branch to Branch, Branch to RO on interaction and communication.
• Assist in maintaining all necessary documents in line with the requirements for internal audit and statutory compliance.
• Maintain good relationship with depositor of the applicable branches.
• Assist in the administration work of the branch.

Education

Commerce Graduate

Job description

Jr.Executive/Executive (Customer Support)

Experience: 0 – 2
Salary: Best in Industry
Work Experience – Industry: BFSI

Primary Responsibilities:

• Ensuring all pre‑disbursement documentation process is completed.
• Follow up and collect all pending invoices, RC’s, Insurance renewals and monitoring the status of these documents.
• Handling customer call, dealer calls, DMA/DSA calls, marketing staff calls and support in marketing activities.
• Assist and coordinate with HO‑ Area follow up, Branch to Branch, Branch to RO on interaction and communication
• Assist in maintaining all necessary documents in line with the requirements for internal audit and statutory compliance.
• Maintain good relationship with depositor of the applicable branches.
• Assist in the administration work of the branch

Education – Category:

Graduate

Education – Degree:

Commerce Graduate with an aggregate of at least 60% (with no arrears)