Senior Delivery Manager/Key Account Manager

Haball Private Limited; Karachi Division; On-site; PKR 4,000,000 - 6,000,000; Full time

Job summary

Haball Private Limited is seeking a Delivery Manager / Key Account Manager to lead client delivery across Payments, Digital Invoicing, and Financing. You will manage strategic customer relationships, oversee Project Managers, and ensure timely implementation of fintech solutions.

The ideal candidate has 7+ years in delivery or client-relations roles, with strong Agile/Scrum knowledge and experience coordinating with banks and corporate clients.

Qualifications

• 7+ years of experience in Delivery Management, Key Account Management, Project Management, or Client Relationship Management in FinTech/Banking/Payments.
• Proven experience managing Project Managers or client-facing delivery teams.
• Experience coordinating cross-functional teams (Developers, QA, Business Analysts).
• Strong understanding of Agile/Scrum methodologies and software development lifecycles.
• Excellent leadership, communication, negotiation and problem-solving skills.
• Ability to manage multiple projects, client escalations, and competing priorities.
• Experience coordinating with banks, financial institutions, and corporate clients.

Responsibilities

• Manage relationships with key corporate clients, banks, and external partners.
• Lead and supervise Project Managers to ensure timely delivery of customer projects.
• Oversee customer onboarding, implementations, UAT, and go-live activities.
• Manage customer expectations, escalations, and delivery commitments.
• Coordinate with internal teams, banks, and partners to resolve dependencies and blockers.
• Conduct client meetings, project reviews, and executive-level status updates.
• Monitor project timelines, milestones, risks, and overall delivery performance.
• Ensure customer satisfaction and identify opportunities to strengthen key accounts.

Skills

Leadership

Client relationship management

Stakeholder engagement

Communication

Negotiation

Problem-solving

Agile/Scrum

Education

Bachelor's degree in Business/Management/IT

MBA or PMP/PRINCE2

Tools

Jira

Figma

Microsoft Visio

Microsoft Project

Job description

Job Description

Haball is looking for a customer-focused Delivery Manager / Key Account Manager to lead client delivery, manage strategic customer relationships, oversee Project Managers, and ensure timely implementation of fintech solutions across Payments, Digital Invoicing, and Financing.

Key Responsibilities

• Manage relationships with key corporate clients, banks, and external partners.
• Lead and supervise Project Managers to ensure timely delivery of customer projects.
• Oversee customer onboarding, implementations, UAT, and go-live activities.
• Manage customer expectations, escalations, and delivery commitments.
• Coordinate with internal teams, banks, and partners to resolve dependencies and blockers.
• Conduct client meetings, project reviews, and executive-level status updates.
• Monitor project timelines, milestones, risks, and overall delivery performance.
• Ensure customer satisfaction and identify opportunities to strengthen key accounts.

Requirements

• 7+ years of experience in Delivery Management, Key Account Management, Project Management, or Client Relationship Management, preferably in FinTech, Banking, or Payments.
• Proven experience managing Project Managers or client-facing delivery teams.
• Experience coordinating cross-functional teams, including Developers, QA Engineers, and Business Analysts.
• Strong understanding of Agile/Scrum methodologies and software development lifecycles.
• Strong client relationship management and stakeholder engagement skills.
• Experience coordinating with banks, financial institutions, and corporate clients.
• Understanding of fintech solutions, payment systems, and customer onboarding processes.
• Excellent leadership, communication, negotiation, and problem-solving skills.
• Ability to manage multiple projects, customer escalations, and competing priorities.
• Hands‑on experience with Jira, Figma, Microsoft Visio, and Microsoft Project.
• Bachelor's degree in Business, Management, IT, or a related field; MBA or relevant certifications like PMP, PRINCE2, Scrum Master are a plus.

Ideal Candidate: A proactive, customer‑centric leader with strong relationship management and delivery governance skills, capable of managing teams, coordinating stakeholders, and ensuring successful customer implementations without requiring deep technical expertise.