Senior Customer Service Officer

Aitomic Jobs; Karachi Division; Presencial; PKR 1.200.000 - 1.800.000; Jornada completa

Descripción de la vacante

Avery Dennison seeks a Senior Customer Service Officer to support customers by providing accurate information, addressing inquiries, requests, and complaints. The role collaborates across sales, order entry, finance, and operations to manage accounts and ensure timely resolution.

You will coordinate with sales and production to ensure timely delivery, respond promptly by email and phone, maintain updated customer profiles, and comply with ISO procedures.

Formación

• Bachelor’s degree with 4–5 years of experience handling corporate customers.
• Strong active listening, verbal and written communication skills.
• High empathy, patience, responsiveness and emotional intelligence.
• Uncompromised integrity and strong analytical abilities.

Responsabilidades

• Coordinate with sales, production and other stakeholders to ensure timely delivery of quality goods and services.
• Respond promptly to customer enquiries and requests via all channels.
• Handle customer complaints according to company procedures and service standards.
• Maintain updated customer profiles and liaise with supervision to resolve issues.

Conocimientos

Communication skills

Empathy

Analytical skills

Time management

Problem solving

Educación

Bachelor’s degree

Herramientas

Google tools

Descripción del empleo

Short Summary

Senior Customer Service Officer with Avery Dennison. About the role The Senior Customer Service Officer supports Avery Dennison’s customers by providing accurate and complete information to address inquiries, requests, and complaints. The role collaborates across departments—including sales, order entry, finance, and operations—to manage customer accounts, ensure resolution of issues, and contribute to departmental…

Key Details

• Position / opportunity: Senior Customer Service Officer
• Organization: Avery Dennison
• Country / coverage: Pakistan
• Location: Karachi, Sindh, Pakistan
• Work arrangement: On-site
• Opportunity type: Jobs
• Sector: Information Technology
• Compensation: Not specified
• Duration: Not specified
• Start date: 2026-09-24
• Application deadline: Not specified

Description

About the role The Senior Customer Service Officer supports Avery Dennison’s customers by providing accurate and complete information to address inquiries, requests, and complaints. The role collaborates across departments—including sales, order entry, finance, and operations—to manage customer accounts, ensure resolution of issues, and contribute to departmental performance and sales goals. Key Responsibilities Coordinate with sales, production, and other functional stakeholders to ensure timely delivery of quality goods and services. Respond promptly to customer enquiries and requests via all modes of communication. Handle customer complaints according to company procedures and service standards. Communicate with customers and vendors regarding developments and work with the Customer Service Supervisor to maintain updated customer profile information. Use updated standard forms and maintain records as required by ISO procedures. Acknowledge new customer orders by email and forward missing items to the Central Order Desk. Check customer order information and follow up to resolve unclean orders in a timely manner. Coordinate with GPD for new item setups and with finance for new customer account setups. Release verified data in the system, send layouts for customer approval, share Proforma Invoices, daily dispatches, and open order statuses, and assist in CCR root-cause investigations. Bachelor’s degree with 4–5 years of experience in handling corporate customers, preferably in an export industry. Proven experience as a customer relations professional working across business and geographical boundaries within a publicly traded company. Strong active listening, verbal, and written communication skills. High empathy, patience, responsiveness, and emotional intelligence. Uncompromised integrity and strong analytical skills. Proficiency in Google tools. Demonstrated decision-making, time-management, and problem-solving abilities. Avery Dennison is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other protected status.

Responsibilities

• About the role The Senior Customer Service Officer supports Avery Dennison’s customers by providing accurate and complete information to address inquiries, requests, and complaints.
• The role collaborates across departments—including sales, order entry, finance, and operations—to manage customer accounts, ensure resolution of issues, and contribute to departmental performance and sales goals.
• Key Responsibilities Coordinate with sales, production, and other functional stakeholders to ensure timely delivery of quality goods and services.
• Respond promptly to customer enquiries and requests via all modes of communication.
• Handle customer complaints according to company procedures and service standards.
• Communicate with customers and vendors regarding developments and work with the Customer Service Supervisor to maintain updated customer profile information.

Requirements / Eligibility

• Use updated standard forms and maintain records as required by ISO procedures.
• Acknowledge new customer orders by email and forward missing items to the Central Order Desk.
• Check customer order information and follow up to resolve unclean orders in a timely manner.
• Coordinate with GPD for new item setups and with finance for new customer account setups.
• Release verified data in the system, send layouts for customer approval, share Proforma Invoices, daily dispatches, and open order statuses, and assist in CCR root-cause investigations.