Senior Call Center Executive

Indus Hospital; Karachi Division; In loco; PKR 781.000 - 1.116.000; Tempo pieno

Descrizione del lavoro

Indus Hospital is seeking a Senior Call Center Executive - Communication to oversee IP telephony, PBX systems, and telecommunication services across the organisation. You will manage asset records, coordinate with operators, and ensure accurate telecom billing and service delivery.

The role requires 4–5 years of relevant experience in telecom operations, with a Bachelor’s in CS/IT/Telecom or a Diploma in Networking/IP Telephony.

Competenze

• Bachelor's degree in Computer Science, Information Technology, Telecommunications, Electronics.
• Diploma in Networking, Telecommunications, or IP Telephony will be preferred.

Mansioni

• Manage day-to-day operations of telephone exchange, IP telephony systems, and internal/external communication services.
• Manage issuance, activation, deactivation, replacement, and record maintenance of mobile phones and SIM cards.
• Maintain an updated inventory and asset register of communication equipment.
• Coordinate with telecom operators and vendors on service provisioning and agreements.
• Manage telecom billing, invoices verification, and reconciliation with operators.
• Configure, install, deploy, and maintain IP phones, SIP accounts, and PBX/IP-PBX systems.
• Troubleshoot IP telephony, network issues, and call quality.

Conoscenze

IP Telephony & SIP Trunk

PBX/IP-PBX systems

LAN/WAN Networking

Formazione

Bachelor's degree in CS / IT / Telecommunications / Electronics

Diploma in Networking / Telecommunications / IP Telephony

Descrizione del lavoro

Senior Call Center Executive - Communication

Experience

4–5 years of relevant experience in telecommunications, telephone exchange operations, IP telephony, or IT technical support.Experience in telecom billing, reconciliation, and vendor management will be preferred.Experience in a hospital or large organizational environment will be an added advantage.

Education

• Bachelor's degree in Computer Science, Information Technology, Telecommunications, Electronics ,


• Candidates having Diploma in Networking, Telecommunications, or IP Telephony will be preferred.

Last Date

20-Nov-2026

Job Description

Key Responsibilities

• Manage day-to-day operations of the telephone exchange, IP telephony systems, and internal and external communication services.


• Manage issuance, allocation, activation, deactivation, replacement, and record maintenance of mobile phones and SIM cards.


• Maintain an updated inventory and asset register of mobile phones, SIM cards, IP phones, telephone accessories, and other communication equipment.


• Coordinate with telecom operators and vendors regarding service provisioning, technical complaints, mobile connections, packages, and service agreements.


• Manage telecom billing processes, including verification of monthly invoices, review of usage details, cost allocation, and reconciliation of bills with telecom operators.


• Identify billing discrepancies, unauthorized usage, and incorrect charges, and coordinate with telecom operators for timely resolution and adjustments.


• Configure, install, deploy, and maintain IP phones, telephone extensions, SIP accounts, SIP trunks, and PBX/IP-PBX systems.


• Troubleshoot and resolve technical issues related to IP telephony, network connectivity, call drops, voice quality, and communication failures.


• Provide technical and operational support for call centre software, IVR, call routing, and telephony integration.


• Maintain telephone directories, extension lists, call routing configurations, and departmental communication records.


• Diagnose and repair telephone hardware issues, including LCD displays, keypads, buttons, speakers, microphones, and handset components.


• Perform preventive and corrective maintenance (PPM) of telephone exchange equipment, IP phones, and associated communication infrastructure.


• Maintain technical documentation, asset registers, telecom billing records, complaint logs, maintenance records, and vendor performance reports.


• Ensure timely resolution of communication-related complaints and minimize service disruptions and operational downtime.

Skills Required:

• Should have hands-on knowledge of IP Telephony, VoIP, PBX/IP-PBX systems, SIP protocols, and SIP trunk configuration.


• Should have understanding of LAN/WAN networking, TCP/IP, VLANs, switches, routers, and network troubleshooting.

Note: “Indus Hospital & Health Network is an employer that does not tolerate Sexual Exploitation and Abuse. All potential candidates will be subjected to rigorous background checks and controls.”