Program Support Specialist

Activekey Solutions; Lahore; On-site; PKR 502,000 - 837,000; Full time

Job summary

Activekey Solutions is seeking an Experienced professional for a full-time shift-based role in Lahore. The candidate should hold a Bachelor's degree or equivalent and possess knowledge of relevant computer applications and field-related topics.

Fresh graduates with excellent communication skills are welcome to apply, with 2 years of BPO or call center experience considered advantageous. Fluency in English and knowledge of calling principles, telephony, and customer service practices are

Qualifications

• Bachelor's Degree or equivalent is required.
• English fluency is required.
• Fresh candidates with excellent communication skills will be considered.
• 2 years experience in the BPO industry or a reputed call center.
• Medical billing, pharmacy courses, or related field courses are a plus point.
• Knowledge of calling principles and practices is expected.
• Knowledge of call center telephony and technology is expected.
• Experience in a call center or customer service environment is preferred.

Skills

Excellent communication

Active listening

Time management

Problem solving

Judgment

Proactive

Discipline

Relationship building

Education

Bachelor's Degree or equivalent

Related field courses (medical billing, pharmacy)

Tools

Call center telephony

Job description

Job Category: Experienced

Job Type: Full Time

Required

• Bachelor's Degree or equivalent
• Knowledge of relevant computer applications
• Knowledge of certain field-related topics
• Fresh with excellent communication Skills
• 2 years experience in the BPO industry or a reputed call center. or
• Medical billing, Pharmacy courses, or any related courses to the field are a plus point.
• Fluent in the required language i.e. English
• Knowledge of calling principles and practices
• Knowledge of call center telephony and technology
• Experience in a call center or customer service environment

Behavioral Competencies

• Ability to sustain interpersonal and professional relationships with internal colleagues.
• Basic understanding of a team's strategy and how tasks contribute to the greater good.
• Consistently works within internal processes and procedures.
• Engagement in corporate initiatives, as requested.

Key Competencies

• Excellent Communication skills
• Judgment abilities
• Problem analysis and problem-solving
• Solid time management skills
• Active Listener
• Disciplined
• Proactive approach

Shift Timings: 6:00 PM to 3:00 AM

Location: Paragon City, Burki Road, Lahore.