Senior Associate - Trade Operations.COE Pak - FTC - Exports.Operations Group-PAKCOE

Mashreq NEO CORP; Pakistan; On-site; PKR 1,800,000 - 3,000,000; Full time

Job summary

Mashreq NEO CORP is seeking a Trade Operations professional in Pakistan to manage the end-to-end export processing, sanction checks and SWIFT messaging in line with bank policies and ICC guidelines.

You will handle export LC payments, document handling, and input/authorize transactions, while ensuring adherence to SOPs, UCP/ISBP/ISP and proper revenue collection. The role requires 2–4 years of relevant experience and strong communication skills.

Qualifications

• Bachelor's degree in a related field.
• 2–4 years of experience in Trade Operations.
• Expert knowledge of Export LC payments, discounting, and risk participations.
• Expert understanding of accounting entries and UATs.
• Knowledge of amortization principles.
• Good communication, interpersonal and team skills.

Responsibilities

• Perform sanction checking of relevant parties in documents.
• Handle Commodity Trade Operations documents and related workflows.
• Authorize/input transactions into the system and prepare/authorize SWIFT messages.
• Perform ad-hoc tasks as directed by the Team Head.
• Share knowledge of issues with the team to improve customer service.
• Ensure no revenue leakage due to missed charges and no Nostro reconciliations outstanding.

Skills

Sanctions checks

Trade finance operations

SWIFT messaging

MS Office

Communication skills

Team management

Education

Bachelor's degree

Tools

SWIFT

ERP systems

Job description

Job Purposes

The incumbent will be responsible for Entire Export Process and Other Miscellaneous activities as per Bank’s internal policies, SOP’s as well as ICC guidelines and authorising the transactions in the processing system. The coverage will be all the areas of Trade Finance for various business segments

Key Result Areas

All processing should be as per SOP/OPM’s and UCP/ISBP/ISP as applicable and charges recovery to be as per the extant guidelines.

• Perform sanction checking of relevant parties in documents
• Handle Commodity Trade Operations documents
• Responsible for authorizing/inputting transactions into the system and prepare/authorize relevant SWIFT messages
• Ad-hoc tasks given by the Team Head
• Ensure errors/knowledge gaps are shared with line manager/team to address customer service issues.
• No revenue leakage due to miss out in charges collection
• No outstanding reconciliation entries pending in Nostro or Internal accounts.

Decision Making Authority & Responsibility

Taking corrective and preventive action based on Customer complaints, Ops error and quality/RCSA analysis.

• Recommend changes in SOP, OPM & ADM with an aim to improve service levels without compromising on controls.
• Recommend trainings and workshops to plug knowledge gap and embed ‘Ownership of resolution’ at grass-root level for effective results
• Immediately escalates any error/customer complaints/service defect/issues raised by counter party to the manager.
• Shares responsibility with his/her seniors.

Knowledge, Skills and Experience

• Bachelor's Degree
• At least 2-4 years of relevant working experiences in Trade Operations
• Expert level knowledge in Understanding of Export LC Payments, Discounting’s and Risk participations
• Expert level knowledge of accounting entries and UATs.
• Understanding of amortization principles
• Good communication skills, Team Management and interpersonal skills
• Proficiency in MS Office (Word and Excel)
• Attentive to details, good analytical skills and interpersonal skills
• Able to work under pressure, excellent organizational skills and good team player.