Remote Ophthalmology Front Desk Insurance & Prior Authorization

GoLean Health; Lahore; On-site; PKR 1,911,000 - 2,293,000; Full time

Job summary

GoLean Health is seeking a Virtual Medical Assistant to support ophthalmology front desk tasks, insurance workflows, and prior authorizations for two physicians. This remote role centers on high-volume calls, patient scheduling, and precise documentation in the EMR.

The ideal candidate has at least 1 year in a medical virtual assistant or similar role, strong English communication, HIPAA awareness, and the ability to work independently in a fast-paced clinical setting from home.

Qualifications

• At least 1 year in a Medical Virtual Assistant or similar healthcare admin role.
• Experience handling high-volume medical phone calls is preferred.
• Experience supporting multiple physicians or providers is highly preferred.
• Hands-on experience with insurance verification, eligibility and benefits, referrals, and prior authorizations.
• Familiarity with US healthcare terminology, HIPAA requirements, and medical office workflows.
• Ophthalmology, optometry, or related specialty experience is a plus.
• Comfortable with EMR/EHR systems, insurance portals, Microsoft Teams, and healthcare platforms.
• Strong spoken and written English communication skills.
• Excellent organizational skills and ability to multitask in a remote setting.
• Reliable, detail-oriented, and capable of working independently from home.

Responsibilities

• High-Volume Phone & Front Desk Support: manage many calls with professional, compassionate assistance.
• Appointment Scheduling & Patient Coordination: schedule, reschedule, and confirm ophthalmology visits across two physicians.
• Insurance Verification & Eligibility: verify coverage, copays, deductibles, and communicate findings to the team.
• Prior Authorization & Referral Support: initiate and follow up on authorizations, gather docs, monitor status.
• Administrative & Clinical Support: maintain accurate demographics, notes, and EMR records; coordinate with clinic staff.

Skills

High-volume phone handling

Strong English communication

Remote work readiness

Organizational multitasking

Tools

EMR/EHR systems

Insurance portals

MS Teams

Job description

GoLean Health is seeking a Virtual Medical Assistant to support ophthalmology front desk tasks, insurance workflows, and prior authorizations for two physicians. This remote role centers on high-volume calls, patient scheduling, and precise documentation in the EMR.

The ideal candidate has at least 1 year in a medical virtual assistant or similar role, strong English communication, HIPAA awareness, and the ability to work independently in a fast-paced clinical setting from home.