Remote Medical Assistant: Front Desk & Records (Pulmonology)

Go Lean Health; Lahore; Remote; PKR 1,908,000 - 2,290,000; Part time

Job summary

Go Lean Health is seeking experienced Virtual Medical Assistants to support a U.S.-based pulmonary specialty practice operating remotely. This role combines front-desk patient communication with back-office medical records management, handling high volumes of calls and ensuring careful, HIPAA-compliant documentation.

The position is part-time (30 hours per week) with a focus on coordinating patient requests, EMR entries in AthenaHealth, and collaboration with the clinical team across locations.

Qualifications

• 1 year of experience as a Virtual Medical Assistant supporting U.S.-based healthcare practices.
• Experience in patient communication, inbound call handling, medical records processing, or related workflows.
• Strong English verbal and written communication, empathetic and patient-centered.
• Familiarity with U.S. healthcare workflows, medical terminology, patient confidentiality, and HIPAA requirements.
• Ability to multitask and work independently in a high-volume remote environment.

Responsibilities

• Answer high-volume inbound patient calls, address inquiries, confirm appointments, and direct requests to clinic staff.
• Triage calls, emails, and EMR messages with accurate documentation and timely routing.
• Coordinate with the bilingual VMA to assist Spanish-speaking patients through live transfers or callbacks.
• Process medical records requests from insurers, providers, and patients within required timelines.
• Coordinate with billing to organize records and ensure HIPAA compliance.
• Assist with referrals, insurance verification, and prior authorizations as needed.

Skills

Virtual Medical Assistant

Patient communication

English communication

HIPAA compliance

Multitasking

Remote work

Tools

AthenaHealth EMR

Job description

Go Lean Health is seeking experienced Virtual Medical Assistants to support a U.S.-based pulmonary specialty practice operating remotely. This role combines front-desk patient communication with back-office medical records management, handling high volumes of calls and ensuring careful, HIPAA-compliant documentation.

The position is part-time (30 hours per week) with a focus on coordinating patient requests, EMR entries in AthenaHealth, and collaboration with the clinical team across locations.