Remote Live Chat Support Specialist: Fast, Friendly Help

Core Code io; Islamabad; On-site; PKR 400,000 - 700,000; Full time

Job summary

Core Code io is hiring a proactive Chat Support Representative to assist customers via live chat and digital channels. The role emphasizes clear written communication, fast responses, and accuracy.

The ideal candidate will manage multiple conversations, troubleshoot issues, and follow established procedures, while maintaining a friendly and professional tone.

Remote position with a focus on delivering high-quality customer service across channels.

Qualifications

• Excellent written communication and comprehension skills.
• Strong typing and computer skills.
• Strong customer service and interpersonal skills.
• Excellent attention to detail.
• Strong problem-solving and critical-thinking abilities.
• Ability to multitask and manage multiple conversations simultaneously.
• Ability to communicate clearly and professionally in writing.
• Patience and empathy when handling customer concerns.
• Comfortable using chat platforms, CRM systems, ticketing tools, and other digital applications.
• Ability to learn new systems and processes quickly.

Responsibilities

• Respond to customer inquiries through live chat and other digital support channels.
• Provide clear, accurate, and professional responses to customer questions.
• Identify customer needs and provide appropriate solutions or guidance.
• Troubleshoot customer issues and resolve requests efficiently.
• Handle multiple chat conversations while maintaining quality and response speed.
• Escalate complex or unresolved issues to the appropriate team.
• Follow up with customers when additional information or assistance is required.
• Maintain accurate records of customer interactions and resolutions.
• Follow established support procedures, guidelines, and service standards.
• Identify recurring customer issues and communicate relevant feedback to internal teams.
• Maintain a professional, friendly, and helpful tone throughout all customer interactions.

Skills

Written comms

Typing speed

Customer service

Attention to detail

Problem solving

Multitasking

Professional writing

Empathy

Chat platforms

Quick learner

Job description

Core Code io is hiring a proactive Chat Support Representative to assist customers via live chat and digital channels. The role emphasizes clear written communication, fast responses, and accuracy.

The ideal candidate will manage multiple conversations, troubleshoot issues, and follow established procedures, while maintaining a friendly and professional tone.

Remote position with a focus on delivering high-quality customer service across channels.