Remote Global Customer Support Specialist

StaffShore; Pakistan; Remote; PKR 300,000 - 600,000; Full time

Job summary

StaffShore is hiring a remote Customer Support Representative to support international client projects via phone, chat, and email. You will provide professional, patient, and accurate service across industries such as e-commerce, SaaS, retail, and professional services, following client procedures and elevating as needed.

The role requires excellent spoken and written English, confident communication across channels, and comfort with Google Workspace and Microsoft Office.

Qualifications

• Excellent spoken and written English.
• Experience in customer service or call center roles.
• Ability to work independently in a remote setting.
• Proficient with Google Workspace and Microsoft Office.

Responsibilities

• Handle inbound and outbound customer communication via phone, chat, and email.
• Respond to customer inquiries with clarity, accuracy, patience, and professionalism.
• Document customer interactions, tickets, notes, and updates in the assigned support system.
• Follow client guidelines, scripts, and standard operating procedures.
• Escalate complex issues to the appropriate team member or client contact.
• Maintain product, service, and process knowledge based on client requirements.
• Coordinate with internal team members or client contacts.

Skills

English fluency

Multichannel support

Remote work

Google Workspace

Microsoft Office

Customer service

Independent worker

Call center experience

Tools

Zendesk

Freshdesk

Help Scout

Intercom

Slack

Asana

Trello

Job description

StaffShore is hiring a remote Customer Support Representative to support international client projects via phone, chat, and email. You will provide professional, patient, and accurate service across industries such as e-commerce, SaaS, retail, and professional services, following client procedures and elevating as needed.

The role requires excellent spoken and written English, confident communication across channels, and comfort with Google Workspace and Microsoft Office.