Remote Customer Service & Admin Specialist

Core Code io; Islamabad; On-site; PKR 400,000 - 650,000; Full time

Job summary

Core Code io is seeking a highly organized Customer Service & Admin Assistant to provide excellent customer support while assisting with daily administrative tasks. The role involves handling inquiries via multiple channels and supporting internal teams to ensure smooth operations.

You will manage calendars, update records, generate reports, and help with invoices and onboarding. A strong communicator with attention to detail and the ability to work independently, especially in a remote setup,

Qualifications

• Previous experience in customer service or admin support.
• Experience with CRM systems and spreadsheets.
• Strong computer and digital skills.
• Ability to manage multiple priorities and meet deadlines.
• Work independently and collaborate with remote teams.
• Reliable internet connection and suitable remote setup.
• English proficiency if supporting English-speaking customers.

Responsibilities

• Respond to customer inquiries via email, phone, chat, and other channels.
• Provide accurate information and timely solutions to customer questions and concerns.
• Handle requests, complaints, and follow-ups professionally.
• Escalate complex issues to the appropriate team.
• Maintain records of customer interactions and resolutions.
• Manage calendars, meetings, and scheduling requests.
• Organize digital files and databases.
• Data entry and updating customer and admin information.
• Prepare reports, spreadsheets, and presentations.
• Monitor tasks and deadlines for timely completion.
• Coordinate information between customers and internal/external teams.
• Assist with invoices, expenses, orders, and administrative processes.
• Support onboarding and internal projects.
• Identify recurring issues and communicate them to teams.
• Maintain confidentiality of information.

Skills

Communication skills

Customer service

Attention to detail

Organization

Time management

Problem solving

Multitasking

Follow-up

Google Workspace

MS Office

CRM software

Remote collaboration

Tools

CRM software

Job description

Core Code io is seeking a highly organized Customer Service & Admin Assistant to provide excellent customer support while assisting with daily administrative tasks. The role involves handling inquiries via multiple channels and supporting internal teams to ensure smooth operations.

You will manage calendars, update records, generate reports, and help with invoices and onboarding. A strong communicator with attention to detail and the ability to work independently, especially in a remote setup,