Remote Ecommerce Onboarding & Customer Success Specialist

Agentraa; Pakistan; Remote; PKR 60,000 - 90,000; Full time

Job summary

Agentra is seeking a Customer Success & Onboarding Specialist to help ecommerce businesses start with our platform. You’ll guide customers through setup, connect stores and channels, and tailor Agentra to their policies and teams.

You will work remotely, communicate clearly, manage multiple accounts, and collaborate with product and engineering to improve adoption. Familiarity with Shopify or WooCommerce is helpful, and curiosity about AI is a plus.

Qualifications

• Experience in customer success, onboarding or SaaS support.
• Strong written and verbal communication skills.
• Comfortable explaining software to non-technical customers.
• Organised, patient and able to manage several accounts at once.
• Familiarity with ecommerce, Shopify or WooCommerce is helpful.
• Curious about AI and willing to learn how Agentra works.
• Able to work independently in a remote environment.

Responsibilities

• Guide new customers through onboarding and initial setup
• Help connect stores, support channels and business information
• Configure AI instructions, policies, permissions and handoff rules
• Answer product questions and resolve onboarding issues
• Monitor customer progress and identify ways to improve adoption
• Share recurring feedback with the product and engineering teams

Skills

Customer Success

Onboarding

SaaS Support

Remote Work

Communication

Organization

Ecommerce Familiarity

Job description

Agentra is seeking a Customer Success & Onboarding Specialist to help ecommerce businesses start with our platform. You’ll guide customers through setup, connect stores and channels, and tailor Agentra to their policies and teams.

You will work remotely, communicate clearly, manage multiple accounts, and collaborate with product and engineering to improve adoption. Familiarity with Shopify or WooCommerce is helpful, and curiosity about AI is a plus.