Remote Night Support Specialist - Chat & Email

Esire; Karachi Division; On-site; PKR 446,400 - 669,600; Full time

Job summary

Esire is seeking a Customer Support Specialist to manage chat and email support during night shifts from a remote location after initial training. The role emphasizes maintaining high customer satisfaction (CSAT) targets while efficiently handling multiple support requests.

The ideal candidate will be responsible for managing live chat support, reviewing chatbot interactions, and improving processes based on customer feedback. Successful training completion will lead to flexible night shifts effectively addressing customer inquiries.

Qualifications

• Experience in managing live chat support and email correspondence.
• Ability to maintain customer satisfaction targets.
• Proven skills in problem-solving and process improvements.

Responsibilities

• Manage live chat support across multiple domains.
• Monitor and review chatbot interactions.
• Handle email support for assigned domains.

Job description

Esire is seeking a Customer Support Specialist to manage chat and email support during night shifts from a remote location after initial training. The role emphasizes maintaining high customer satisfaction (CSAT) targets while efficiently handling multiple support requests.

The ideal candidate will be responsible for managing live chat support, reviewing chatbot interactions, and improving processes based on customer feedback. Successful training completion will lead to flexible night shifts effectively addressing customer inquiries.