Regulatory Operations Solution Engineer — Global Impact

FlowHCM; Karachi Division; On-site; PKR 1,200,000 - 2,000,000; Full time

Job summary

FlowHCM in Karachi seeks a Solution Engineer (Regulatory Operations) to join our permanent team. You will investigate logs, provide Level 2 support, and perform configurations and testing in proto environments, with production rollouts and issue resolution under tight deadlines.

You will work closely with cross-functional teams including IT, Development and Client Support, analyzing user requirements, creating technical specs, and maintaining knowledge bases while ensuring accurate

Qualifications

• Bachelor's degree in computer engineering or equivalent.
• 2+ years of experience in technical support or engineering roles.
• Experience with regulatory operations is a plus.

Responsibilities

• Investigate logs and resolve assigned tickets.
• Provide Level 2 support and troubleshoot escalated queries.
• Perform configurations and testing in proto environments.
• Roll out configuration changes in Production.
• Handle real-time Production issues and provide optimum solutions.
• Assign/escalate issues with complete details promptly.
• Communicate complex issues clearly to stakeholders.
• Analyze/document user requirements and create technical specs.
• Deliver all assigned projects and tasks efficiently.
• Provide estimations of work and coordinate with Team Lead and GOPS.
• Collaborate with Customer/Client support, Relationship management, IT, Development and other Operations teams.
• Review, manage and maintain knowledge base.
• Possess SQL/DB knowledge.

Skills

SQL

PostgreSQL

Ignite

C language basics

Troubleshooting

Education

Bachelor's degree in computer engineering or equivalent

Tools

PostgreSQL

Ignite

C

Job description

FlowHCM in Karachi seeks a Solution Engineer (Regulatory Operations) to join our permanent team. You will investigate logs, provide Level 2 support, and perform configurations and testing in proto environments, with production rollouts and issue resolution under tight deadlines.

You will work closely with cross-functional teams including IT, Development and Client Support, analyzing user requirements, creating technical specs, and maintaining knowledge bases while ensuring accurate