Solution Engineer (Clearing Operations)

Logiciel Services, Llc; Karachi Division; On-site; PKR 670,000 - 1,339,000; Full time

Job summary

Logiciel Services, Llc is seeking a Solution Engineer for Clearing Operations in Karachi. The role focuses on investigating logs, providing Level 2 support, and configuring/testing in proto environments to ensure smooth Production rollouts.

The candidate will handle real-time production issues, collaborate with multiple teams, and produce concise technical specifications and timely resolutions for escalated tickets.

Qualifications

• Bachelor's degree in computer engineering or equivalent
• 0–2 years of experience

Responsibilities

• Investigate logs and provide resolution to assigned tickets.
• Provide Level 2 support and troubleshoot escalated queries.
• Perform configurations and testing in proto environments.
• Roll out configuration changes in Production.
• Handle real time Production issues and provide optimum solutions.
• Assign/escalate issues to relevant teams with complete details in a timely manner.
• Communicate complex issues clearly to internal and external stakeholders.
• Analyze/document user requirements and create technical specifications.
• Deliver all assigned projects/tasks efficiently.
• Provide estimations of work and coordinate with Team Lead for successful deliveries.

Skills

SQL

PostgreSQL

Ignite

C

Education

Bachelor's degree in computer engineering or equivalent

Tools

SQL Databases

PostgreSQL

Ignite

Job description

Solution Engineer Clearing Operations ( JP-241 )

• Solution Engineer Clearing Operations ( JP-241 )
  • Karachi
  • Permanent

Qualification :

Bachelor’s degree in computer engineering or equivalent

Experience :

0 – 2 years

Job Description :

• Able to investigate logs and provide resolution to assigned tickets.
• Provide Level 2 support and troubleshoot escalated queries.
• Perform configurations and testing in proto environments.
• Able to roll out configuration changes in Production.
• Handle real time Production issues and provide optimum solutions.
• Assign/escalate issues to relevant teams with complete details in a timely manner.
• Comprehend complicated issues and communicate to all internal and external stakeholders in a clear and concise manner.
• Analyze/document user requirements and create technical specifications.
• Efficiently deliver all assigned projects/tasks.
• Provide estimations of assigned work and work closely with Team Lead and GOPS management to ensure successful deliveries of all projects.
• Work closely with Customer/Client support, Relationship management, IT, Development and other Operations teams to ensure efficient outcomes.
• Review, manage & maintain knowledge base.
• Database knowledge SQL, Postgres, Ignite along with basic understanding of C would be a plus.