Regional Operations Manager: Branch Performance & Compliance

House Building Finance Company; Islamabad; On-site; PKR 1,800,000 - 3,000,000; Full time

Job summary

House Building Finance Company is seeking an Assistant Manager / Manager - Regional Operations Manager to oversee day-to-day operations across branches in the region. The role emphasizes compliance with company policies and achieving operational efficiency through guidance and staff development.

Responsibilities include monitoring branch performance, supporting audits, implementing SOPs, and coordinating with Head Office to resolve issues and close gaps in controls.

Qualifications

• Master's or Bachelor's degree (16 years) in Business Admin/Finance/Economics or related field from HEC recognized university.

Responsibilities

• Oversee day-to-day Operations of all branches in the region, ensuring compliance of company policies and standards.
• Provide guidance and support to branch, fostering Operational efficiency and compliance.
• Monitor branch Operational performance metrics, including post loan disbursement activities and customer service.
• Take part in skills enhancement of Operations teams for all tasks performed at Branch and Regional Level and transfer the required skills in order to ensure Operational Efficiency.
• Collaborate with the Branch to regularly assess the Operational Staff and identify their training needs and requirements.
• Ensure the implementation and Compliance of Operations SOP in branches.
• Identify the discrepancies and ensure their resolution within the specified TAT.
• Ensure that branches are ready to undertake Audit, Inspections or Internal Control missions relating to Operations at any point of time.
• Assist Branch Manager in Compliance of Audit Observations and closing the gaps related to operational task as identified by Audit.
• Participate in the periodic review of the Operational processes/ SOPs / policies.
• Ensure the communication/training of teams with relation to circulation/revision in Operational processes/ SOPs / policies
• Act as the focal point for resolution of branch queries relating to Operational processes.
• Gather the issues and need of support from branches and coordinate with Head Office Departments for their resolution.
• Perform any other task/ responsibility assigned by Head Operations.

Education

Master's or Bachelor's Degree (16 years) in Business Administration, Public Administration, Finance, Accounting, Commerce, Economics or a related field from HEc recognized university/program

Job description

House Building Finance Company is seeking an Assistant Manager / Manager - Regional Operations Manager to oversee day-to-day operations across branches in the region. The role emphasizes compliance with company policies and achieving operational efficiency through guidance and staff development.

Responsibilities include monitoring branch performance, supporting audits, implementing SOPs, and coordinating with Head Office to resolve issues and close gaps in controls.