Banking Services Manager

Mobilink Microfinance Bank Ltd; Okara; On-site; PKR 781,200 - 1,060,200; Full time

Job summary

A leading microfinance institution is seeking a Banking Services Manager in Okara to oversee branch operations and ensure compliance with bank policies. This role involves leading the operations team, managing customer relations, and maintaining security and confidentiality. The ideal candidate should possess a bachelor's degree in marketing or commerce with a minimum of 5 years of relevant experience. If you're passionate about making a difference and driving change, this opportunity is for you.

Qualifications

• Minimum of 5 years of relevant work experience.
• Strong understanding of bank policies and regulatory requirements.

Responsibilities

• Lead branch operations ensuring compliance with bank policies.
• Manage HR and admin related matters for branch staff.
• Handle customer complaints and ensure customer satisfaction.

Skills

Leadership

Customer service focus

Operational management

Financial transaction supervision

Education

Bachelor's degree in marketing or commerce

MBA (preferred)

Job description

What is Banking Services Manager - MMBL?

A Banking Services Manager oversees branch operations, ensuring adherence to bank policies and regulatory requirements. They lead and supervise branch staff, maintain a customer-focused environment, and handle customer complaints. They manage financial and non‑financial transactions, maintain security and confidentiality, and coordinate with internal departments. Additionally, they manage HR and administrative matters for branch staff, ensuring smooth banking operations and customer satisfaction.

What Banking Services Manager - MMBL does?

• Lead and uplift the branch operations team and act as a true supervisor of branch affairs.
• Work in close liaison with Branch Manager to achieve optimum results.
• To supervise & administer the operations of branch in a manner that bank’s policies, procedure and SBP prudential regulations are fully adhered.
• To create a working environment where customers get best attention and service.
• To ensure staff under domain is working in line with Bank SOPs, controls and recommend timely rotation of staff.
• To ensure that concept of dual control is fully adhered and secrecy of cash safe keys and test keys/passwords are not compromised.
• All computer inputs/outputs are signed jointly and output/input reports are properly sealed and kept in record.
• To attend auditors (Internal/External/SBP, Internal Control) and arrange compliance of their reports within timelines.
• To observe cash in safe/cash on counter limits.
• To prepare and submit official all sorts of MIS/confirmations as and when required. To attend customer complaints for their timely resolution.
• To ensure that account balancing is carried out on an independent basis and outstanding items in all suspense, excess, shortage, prepaid expense accounts are reviewed and balanced as per actual on a monthly basis.
• Maintenance and balancing of security stationery periodically as per SOP.
• Supervise and maintain record of all account opening and its related operations.
• To ensure daily balancing of cash book, vault and necessary reports are prepared.
• To arrange handling of all departments and not limited to Deposits, Cash tellers, Bills, Inward/Outward clearing/Remittances, HRD, Credits, Jazz Cash, Borrower/Non‑borrower accounts, Recoveries and all Banking Activities in a manner that internal control remains in place, customers remain satisfied and operational risks are minimized.
• Authorization and supervision of all types of financial and non‑financial transaction requests on the system in real time by ensuring no transaction is left unauthorized at day end.
• Ensure proper staff backup is available for critical positions.
• Ensure staff punctuality and adherence to bank dress code.
• To nominate staff for training in consultation with LM.
• To maintain close co‑ordination and cooperation between departments of Bank for smooth conduct of bank’s business.
• To keep an eye on staff behaviour and activities and report if any suspiciousness is observed.
• Supervise custody and record keeping of PDCs, Gold, Pass Books, Duplicate Keys, ATM combination codes and any security.
• To manage HR and admin related matters of branch staff.
• Ensure that all the processes are completed successfully before the end of the day and physical vouchers are checked, tallied and stitched with User Activity Reports on a daily basis.
• Any other duty assigned by Line Manager.

What are we looking for and what does it require to be Banking Services Manager - MMBL?

• Hold a Bachelor’s degree in marketing or commerce from a reputable institution. MBA will be preferable (subject to approval).
• Have a minimum of 5 years of relevant work experience.

Job Locations

• Okara

About MMBL

Mobilink Microfinance Bank Ltd. is providing banking services to over 48 million registered users including 20+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile/digital banking technologies, the bank now operates with over 114 branches and 270,000 branchless banking agents and provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan installments), mobile wallets, insurance, G2P, B2B & B2P payments; thus, playing a leading role in the promotion of financial inclusion. MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus. These values include promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer‑centric approach in all aspects of our business.

Why Join MMBL?

This is an opportunity for someone who is passionate about making a difference and playing a key role in driving transformative change. Our team is committed to empowering millions with the tools necessary to succeed in the digital age, and we’re looking for a talented individual to join us in this endeavor.