075.Senior Relationship Manager

UBL; Pakistan; On-site; PKR 1,000,000 - 1,700,000; Full time

Job summary

UBL in Pakistan is seeking to optimize branch performance by nurturing key relationships, acquiring new clients, and providing financial solutions that drive deposit growth, business expansion and superior service delivery.

This role focuses on driving portfolio growth, cross-selling financial products, deepening client engagement, ensuring compliant operations, and promoting digital banking to enhance accessibility and efficiency.

Responsibilities

• Drive portfolio growth, sales and revenue by identifying and capitalizing on business opportunities including deposit expansion, loan acquisition and investment solutions.
• Develop and implement strategies to maximize cross-sell potential, strengthen long-term client relationships and consistently exceed assigned targets.
• Develop and nurture strong client relationships by gaining deep insights into their financial goals, offering customized solutions, and maintaining consistent engagement to enhance customer satisfaction, retention, and loyalty.
• Deliver exceptional customer service by ensuring timely resolution of inquiries, seamless transaction processing and proactive engagement.
• Ensure full compliance with Bank’s policies and regulatory requirements, including Know Your Customer (KYC), Anti-Money Laundering (AML), and risk management frameworks, to uphold operational integrity, mitigate financial risks and protect the bank from regulatory violations.
• Educate and encourage customers to adopt digital banking platforms, enhancing accessibility, transaction efficiency and service convenience while aligning with the bank’s digital transformation initiatives.

Job description

Optimize branch performance by nurturing key relationships, acquiring new clients, and providing financial solutions that drive deposit growth, business expansion, and superior service delivery.

• Drive portfolio growth, sales and revenue by identifying and capitalizing on business opportunities including deposit expansion, loan acquisition and investment solutions.
• Develop and implement strategies to maximize cross-sell potential, strengthen long-term client relationships and consistently exceed assigned targets.
• Develop and nurture strong client relationships by gaining deep insights into their financial goals, offering customized solutions, and maintaining consistent engagement to enhance customer satisfaction, retention, and loyalty.
• Deliver exceptional customer service by ensuring timely resolution of inquiries, seamless transaction processing and proactive engagement.
• Ensure full compliance with Bank’s policies and regulatory requirements, including Know Your Customer (KYC), Anti-Money Laundering (AML), and risk management frameworks, to uphold operational integrity, mitigate financial risks and protect the bank from regulatory violations.
• Educate and encourage customers to adopt digital banking platforms, enhancing accessibility, transaction efficiency and service convenience while aligning with the bank’s digital transformation initiatives.