009.Branch Manager

UBL; Pakistan; On-site; PKR 1,500,000 - 2,200,000; Full time

Job summary

UBL is seeking a Branch Manager in Pakistan to lead a busy branch, drive growth in deposits and SME lending, and ensure top-tier service quality. You will guide sales initiatives, manage customer relationships, and uphold regulatory standards.

You will also oversee branch operations, staff development, and overall branch performance to deliver consistent customer satisfaction and sustainable business results.

Responsibilities

• Drive business growth through CA, cross-selling, trade finance, and SME banking.
• Strengthen customer relationships via proactive engagement and personalized solutions.
• Ensure compliance with SBP policies and bank regulations.
• Oversee branch cleanliness, organization, and efficient operations.
• Maintain service quality and staff development to build a high-performing team.

Job description

The Branch Manager, as the captain of the branch, is responsible for driving business growth, deposit mobilization, trade, SME lending and cross-sell initiatives while ensuring seamless operations and regulatory compliance. This role drives sales, fosters customer relationships, maintains team discipline, and upholds service excellence to achieve strategic goals.

• To drive business growth through strategic focus on Current Accounts (CA), Cross-Selling, Trade Finance, and SME Banking.
• Focus on strengthening customer relationships through proactive engagement and personalized financial solutions according to enhance customer retention and satisfaction.
• To ensure compliance with the Bank’s policies and regulations set by the State Bank of Pakistan (SBP).
• Oversee the cleanliness and upkeep of the branch, ensuring a hygienic, organized, and well-maintained workspace that enhances the overall customer experience while supporting seamless operational efficiency.
• Ensuring optimal service levels is mandatory in alignment with Service Quality guidelines to uphold excellence in customer experience and service delivery.
• Ensuring appropriate staffing, continuous development, and career growth to build a skilled, motivated, and high-performing branch team.